Program Manager Traffic Agent Program

**Job ID**: 50941

**Job Category**:Project Management

**Division & Section**:Transportation Services, Traffic Management

**Work Location**:703 Don Mills Road, Toronto, ON, M3C 3N3

**Job Type & Duration**:Temporary Vacancy, 12 Months

**Salary**:$102,155.00-$135,815.00, TM2459, Wage Grade 7

**Shift Information**: Monday - Friday, 35 Hours Per Week

**Affiliation**: Non-Union

Qualified List will be established to fill permanent and temporary positions.

**Number of Positions Open**: 1

**Posting Period**: 03-OCT-2024 to 18-OCT-2024

Reporting to the Manager, Active Traffic Management and the Senior Project Manager, Traffic Agent Program, the Program Manager, Traffic Agent Program, leads and provides tactical and strategic direction to a team engaged in critical traffic control and congestion management in accordance with the Highway Traffic Act to help ensure the safe and efficient movement of all road users at signalized intersections.

**Major Responsibilities**:

- Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary, participates in the hiring process for Supervisors and Traffic Agents.
- Manages, motivates and ensures the assigned staff are trained, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Develops and implements detailed plans and recommends policies/procedures regarding program specific requirements, while ensuring program follows the direction of the Memorandum of Understanding with the Toronto Police Service.
- Supports and assists in formulating policy and established procedures and priorities for a variety of administrative functions and revenue-generating activities related to the Traffic Agent program, giving high regard to customer service.
- Liaises with elected officials, utility companies, public agencies, other City divisions and the public respecting activities within the Right of Way.
- Develops, manages and implements active traffic management projects/plans, including proactive congestion measures, background research and traffic of statistics. Provides summaries with outcome and recommendations.
- Develops and manages active traffic management projects and policies from inception to completion with a goal to implement evidence-based research, drive innovation and ensure alignment with overarching Divisional and Corporate policies.
- Utilizes established metrics, and establishes new ones as required, and analyzes congestion management activities within the Traffic Agent group.
- Prepares correspondence and reports to City Council, Standing Committees, and Senior Management on policies, procedures relating to the Traffic Agent program.
- Undertake procurement assignments including the preparation of procurement documents, the review and evaluation of proposals, and the completion of administrative paperwork related to the approval and awarding.
- Develops and provides input into and administers assigned budget for the group, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Ensures the municipal road network is maintained in a free-flow state and remains unencumbered with other Right of Way occupation.
- Represents Transportation Services at various meetings with the public, elected officials, and other divisions and other government officials, and Community Council.
- Builds, maintains and ensures positive working relations, including all correspondence with Divisional and Agency stakeholders, industry, contractors and government authorities associated with assigned projects.
- Prepares necessary reports to Committee, Bid Committee or Council for various projects within the Division.
- Manages change and risk in relation to projects.
- Maintains a continuous and thorough knowledge of current corporate and other divisional and cluster projects, issues and initiatives.

**Special Constable Status**:

- All Program Managers must be able to obtain and maintain Special Constable Status in accordance with the Community Safety & Policing Act and with any established agreements throughout their employment as a Program Manager, Traffic Agent Program.
- Must be able to pass a background investigation to obtain Special Constable Status.

**Key Qualifications**:

- Post-secondary education in a professional discipline pertinent to the job function or an equivalent combination of relevant training and experience.
- Considerable experience developing, leading, coaching and motivating diverse staff teams, as well as monitoring and evaluating staff performance while ensuring high standards of work quality and organizational performance.
- Considerable and progressive experience managing day