Collections Agent

**_Our Company _**

Founded in 1977, CARMA is 100% Canadian owned and operated, with its head office and manufacturing facility located in Lindsay, Ontario. We were the first Measurement
Canada approved supplier of electronic submetering systems and continue to be the market leader, with over 250,000 meters installed. Operating across Canada with offices in Toronto, Ottawa, Edmonton, Calgary and Vancouver. CARMA ensures first-rate customer care, regulatory compliance, quality control, financial tracking and accountability.

We are looking to add a full-time **Collections Agent **to our team in Lindsay.

**General Description**:
Under the general direction of the VP of Billing and Customer Service the Collections
Agent will play a crucial role in managing and optimizing the company's collections process. You will be responsible for ensuring the timely and efficient collection of outstanding accounts receivable, minimizing bad debt exposure, and maintaining positive relationships with our clients.

**Characteristics, Features and Requirements**:
As a Collections Agent your expertise in finance, billing processes, and communication will be crucial in resolving inquiries and disputes. Proven experience in collections, strong organizational skills, and proficiency in relevant software are essential qualifications.

**Reporting**:
The Collections Agent reports directly to the Manager of Customer Service, or designate, who will assign, monitor and review performance goals and objectives and weekly work schedules.

**Important and Essential Duties**:
The duties of this position include, but are not limited to, the following:
**Collections Agent Responsibilities**:

- Monitor and manage customer accounts to identify overdue payments;
- Implement effective collection strategies to recover outstanding balances promptly;
- Communicate with customers regarding outstanding balances in a professional and courteous manner;
- Collaborate with internal teams to resolve customer inquiries and disputes related to billing and collections;
- Process customer payments and update account information accurately;
- Maintain accurate and up-to-date records of customer interactions and collection activities;
- Prepare reports on collections performance for management review;
- Build and maintain positive relationships with clients, understanding their unique needs and addressing concerns promptly;
- Provide exceptional customer service to enhance client satisfaction and loyalty.

**Knowledge/Skill/Abilities**:

- Strong understanding of billing and submetering processes;
- Excellent communication and negotiation skills;
- Proven experience in collections, accounts receivable management, or a similar role;
- Proficient in using accounting software and Microsoft Office suite;
- Detail-oriented, organized, and able to meet tight deadlines.

**Qualifications**:

- Diploma in Finance, Business Administration, or a related field;
- Certification in credit and collections management, an asset.

**Working Conditions**:

- Office environment using computer, phone, software & other office equipment;
- Will sit for long periods of time;
- On occasion, may be required to work evening or weekends to meet department deadlines.

We thank you for your interest; however, only successful applicants will be contacted.

CARMA group of Companies is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation.
We foster an inclusive organizational culture as an Equal Opportunity Employer.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Work Location: In person