Student Experience Coordinator

**Department** Vice-President Facilities & Operations - Residence Life

**Salary range** $58,904.28 to $80,002.56

**Hours per week** 37.5

**Grade** 8

**Posted date** August 6, 2025

**Closing date** August 13, 2025

**Position Type** Full Time - Operating Funded

**Description**:
**This position is a part of the Non-Academic Staff Association (NASA).**

This position has an END DATE of May 15, 2027, and offers a comprehensive benefits package.

**Location -**This role is in-person at Augustana Campus, Camrose, Alberta.

**Working at the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

**Working for the Residence Life and Education**

Residence Life and Education at the University of Alberta is a leading program in Canada, dedicated to the principles of dignity, respect, safety, equity, learning, and community. This program creates caring, student-focused residential environments that help students achieve academic success, learn to live respectfully with diverse groups, develop leadership skills, and foster a sense of community responsibility. The University of Alberta residence program accommodates and supports up to 5,200 students across three campuses. The Residence Life and Education team recruits, trains, and supports 190 student staff members who live and work in the residence communities.

**Position Summary**

Reporting to the Supervisor, Augustana Residence Life, the Student Experience Coordinator (SEC) - On Campus Living plays a key role in supporting the student-focused operation of the Residence Life Program on the Augustana Campus.

**Duties**
- Design and implement student programming by and for on-campus students. (Budgeting, planning, evaluation) in partnership with the Supervisor - Augustana Residence Life (SARL), Residence Services and other stakeholders within the institution.
- In consultation with the Supervisor, Augustana Residence Life (SARL), Manager, Residence Life and Education (MRLE) and other stakeholders within the institution, the Student Experience Coordinator, On-Campus Living supports the institutional commitment to ensuring access, fostering community connections and increasing belonging. Its work is rooted in mutuality, reciprocity, responsibility and interdependence while honouring Indigenous identities, languages, cultures and world views.
- Create and maintain a welcoming, inclusive and safe environment within all Augustana campus housing facilities. This is facilitated by maintaining a visible presence in the residence community, role modelling appropriate behaviours, and addressing any concerns or situations (e.g. noise, vandalism, fire alarms, community disruptions, etc.) that may arise.
- Provides overall management of day to day community management activities and the residence conduct process, including: addressing behaviour contrary to the Residence Community Standards Policy (e.g. noise complaints, conflicts between roommates, etc.) by listening to all perspectives and developing resolutions with students that repair identified harms, managing records of student conduct issues, conducting investigations as needed, making decisions to the outcome of incidents, and writing decision letters to communicate those decisions.
- Assist with the design and implementation of a student staff model for on-campus student support.
- Select, train and support their designated casual student staff. This component is critical given the entry-level nature of the student staff paraprofessional role and the guidance required. This includes providing overarching HR support, coaching, guidance and directing student staff to address conduct concerns when appropriate.
- Meet with students of concern (e.g., inappropriate drinking behaviours, suicidal ideation, problems integrating socially, academic risk) to help coordinate support plans with appropriate campus services (e.g., Academic Success Centre, Counselling and Clinical Services, University of Alberta Protective Services) to ensure that students succeed. Assist with wellness checks of students living on campus as required.
- Works closely with the Supervisor, Residence Life
- Augustana and Manager, Residence Life and education in instances of serious behav