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Manager of Housekeeping and Laundry Services

2 weeks ago

Guelph, Canada St. Joseph’s Full time

**Manager of Housekeeping and Laundry Services**

**Full-Time, Non-Union**

**#N/24-18**

**The Organization**:
St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person
- and family-centred care throughout our 240 long-term care beds, 106 hospital beds, and a variety of outpatient and community support services. Our staff complement of approximately 700 employees is committed to contributing to a healthy, safe, and respectful environment. If you are a passionate and highly motivated individual, looking to help us advance in our mission, vision and values, we look forward to you joining our team

**The Job Summary**:
The Manager plans, organizes, directs and controls the administration, and other activities of the Department of Housekeeping and Laundry. Establishes and maintains standards of quality of services: exercises control over resources, personnel, supplies and equipment costs.

**Key Accountabilities & Success Criteria**:

- Responsible for the overall management of the Departments through a leadership model that supports the staff to achieve safe high-quality care and service for all.
- Performs all duties in accordance with the SJHCG Mission, Vision & Values, policies and procedures, best practice guidelines, and all legislative requirements. Complies with patient safety programs, and processes including identifying and reporting adverse events/near misses.
- Participates in strategic planning and establishes departmental goals that support the organizational direction.
- Through planning and delegation, works with the department teams to ensure all policies and procedures related to service provision are available and up to date and any changes are communicated to the appropriate stakeholders.
- Establishes and maintains a quality improvement program for department.
- Plan, monitor and control operational and capital budgets for all areas of responsibility.
- Monitors employee absenteeism, injury and/or accidents and takes the appropriate corrective action.
- Coach staff to work as a team to meet the needs and expectations of our customers.
- In conjunction with Human Resources, recruits staff, assures accuracy of position descriptions and other personnel information.
- Aware of and enforces safe working practices that meet Occupational Health and Safety rules.
- Planning and implementing continuing education and training programs for all staff carrying out departmental duties.
- Is knowledgeable and up to date on all legislations including MOHLTC Act, MOL, Public Health Act, Public Hospitals Act
- Ensure a safe and healthy environment is present for patients, staff, peers, volunteers, and physicians.
- Co-ordinates Department disaster plans; ensure communication to staff.
- Acts as “Manager On-Call” for the Health Centre.
- Establish and maintain a patient safety program applicable for Support Services that complies with the Patient Safety Guidelines for Managers.
- Represent department on standing committees as well as participate on additional committees and teams as required.
- Supports other management positions in their absence including the Director of Support Services and the Manager of Facilities and Property Management.

**Housekeeping and Laundry Service Specific Responsibilities**:

- Oversee waste management and pest control.
- Supervision and performance management of staff in Housekeeping and Laundry.
- Ensure appropriate cleaning supplies are available.
- Ensure appropriate equipment is available and maintained in safe working order.
- Seek innovative approaches in area maintenance, staff development, effectiveness of materials, procedures, equipment, staffing or any other issues relating to the department.
- Conduct quality assurance audits for Housekeeping and Laundry.
- Manages the Biomedical Waste program.

**Qualifications**:

- A minimum completion of a college diploma.
- A minimum of five (5) years recent management experience
- Knowledge of Ministry of Health & Long-Term Care standards.

***

**Skills & Abilities**:

- Demonstrated leadership and management skills.
- Demonstrated proficiency in the mentoring and development of new staff.
- Excellent interpersonal, decision-making and problem-solving skills.
- Demonstrated excellence in communication and interpersonal skills to exercise tact and diplomacy in dealing with residents, other staff and visitors.
- Excellent project management combined with the ability to administer change.
- Superior organizational and time management skills.
- Proficient computer skills.