Medical Office Assistant

**Employment Status**

Casual

**Location**

Surrey Health Solutions

6 minute walk from Gateway Skytrain Station

**Days and Hours of work**
- 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays
- Shifts are 7.5 hours in length
- Days of rest shall be consecutive. Schedule may change with two weeks’ notice
- Probationary/qualifying period will be 488 hours with mid and end point reviews

**Salary**

**$24.76 - 26.38** depending upon applicants' length of seniority (as per the Collective Agreement)

**Job Summary**

The Medical Office Assistant reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. Duties and responsibilities include a variety of reception, clerical, and medical and dental office assistance in the office; maintain various records, files and related filing systems.

**Job Duties**

1. Answer phone and/or in-person inquiries and route to appropriate staff member. Respond to routine queries with regard to the organization and services provided.

2. Intake and process clients. Ensure all appropriate documents are in place for client to be seen by the physician, nurse or dentist. Manage client intake sequence. Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with clients, maintaining statistical data, completing individual client cards, medication charts and accounting forms. Provides related reports as required.

3. Sort and distribute incoming mail, post, fax, and courier, and prepare outgoing mail.

4. Prepare, check and process standard medical/dental office documents. Maintain filing system, log lists, client register and other records, and office supplies. Maintain all necessary records and ensure that documentation is accurate, complete and up-to-date.

5. Provide typing support to staff members as required. Operate a variety of office equipment i.e. computer, printer, copier, facsimile equipment.

6. Ensure that all work areas are maintained in a clean and tidy manner and that required supplies are in stock.

7. Order from appropriate medical and dental suppliers for the clinics and track usage of stock.

8. Assists members with care and services provided outside of Lookout to encourage cooperative, coordinated and supportive work relationships between involved workers by performing duties such as communicating with professional or other workers providing treatment, services or support to each member.

9. Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergency issues, attending general and team meetings and supporting others through methods such as sharing of knowledge and information.

10. Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area. Gives tours of services offered by Lookout.

11. Responsible for complying with and contributing to all aspects of health and safety program

12. Perform other related duties as required.

**Qualifications & Competence**

Education, Training and Experience
- Grade 12 Diploma
- Office Administration Certificate or six (6) months of office experience that includes reception, clerical and medical and/or dental office functions.
- OFA 1 First Aid Certificate
- Must have two doses of COVID 19 Vaccine
- Recent related experience of one (1) year

OR an equivalent combination of education, training and experience
OR other qualifications determined to be reasonable and relevant to the work.
- A minimum of two (2) years sobriety if having alcohol and/or drug problems.
- Criminal Record Clearance - Vulnerable Sector

Skills and Abilities
- Knowledge of general office procedures
- Knowledge of medical terminology
- Ability to work independently and in cooperation with others
- Ability to communicate effectively both verbally and in writing
- Business writing skills
- Ability to type 60 wpm
- Ability to carry out the duties of the position
- Ability to operate related equipment
- Suitability to work with disadvantaged and challenging adults in a diverse environment.
- Ability to organize and prioritize work
- Ability to provide work direction
- Ability to understand and maintain client/worker boundaries
- Ability to deal with others effectively

**Closing Date**

Applications will be accepted until February 21, 2025 at 5:00 pm

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

c. BCGEU

**Job Type**: Casual

Pay: $24.76-$26.38 per hour

Work Location: In person