User Support Technician

4 days ago

Sherwood Park, Canada Mobile Squad Full time

Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 7 months to less than 1 year
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Help desk
- Telecommunications industry
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:

- 1 to 2 people
**Computer and technology knowledge**:

- Android
- MAC
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Intranet
- Internet
- Security software
- MS Windows
- Spreadsheet
- Wireless networks
**Security and safety**:

- Bondable
**Transportation/travel information**:

- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Bending, crouching, kneeling
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player

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