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Client Services Assistant

2 weeks ago

Scarborough, Canada Bayshore HealthCare Full time

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

The Client Service Assistant reports directly to the Client Service Manger as designated by the Area Director. The Client Service Assistant collaborates with the Client Service Coordinators, Managers of Clinical Practice, the Nursing Supervisors, the IT Department, and the Payroll/Billing Department as appropriate.

**DUTIES AND RESPONSIBILITIES**
- Complete data entry as required
- Handle, screen and redirect incoming phone calls.
- Provides vacation and break relief on reception switchboard
- Handle incoming and outgoing mail and couriers as well as maintaining mailing lists and databases.
- Provide ongoing support to external business associates and clients as directed; maintain confidential business files.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Client Service Coordinator and or Supervisors; maintain appropriate documentation
- Participate in ongoing internal and/or external continuing education activities
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Job Qualification

**Education**:
Minimum - Secondary School Diploma; completion of an Administrative Assistant training program is preferred.

**Experience**: A minimum of two years previous experience as an Administrative Assistant.

**Other Skills and Abilities**

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”