Room Attendant

2 weeks ago

Vancouver, Canada Hyatt Vancouver Downtown Alberni Full time

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

- Discounted lodging accommodations at Hyatt worldwide
- Discounted transit passes
- Wellbeing programs
- Recognition programs
- Tuition reimbursement
- Excellent training and professional development

Hyatt Vancouver Downtown Alberni is seeking a dedicated, passionate, and customer service-oriented** Room Attendant** to join the Housekeeping Department.

Job responsibilities include, but are not limited to, the following:

- Clean, organize, restore and restock guest rooms or other areas of the hotel according to established standards
- Requires compliance in the use of cleaning techniques and chemicals used for cleaning
- Restock and account for Minibar items in guest rooms during service
- Ensure guestroom welcome amenities are delivered and replenished when needed as per established policy
- Account for inventory items and supplies used, replenishing as required
- Organize, stock and maintain cleanliness of assigned floor storerooms as well as guest areas
- Report items which require maintenance for immediate and proactive resolution
- Clean rooms following our established safety standards to ensure personal safety and security at all times.
- Report customer service issues or concerns to management in a prompt, proactive manner as appropriate
- Partner with housemen, laundry attendant, housekeeping supervisors and management to ensure rooms are serviced in accordance with guest arrivals and queues.
- Stock housekeeping carts to ensure supplies for the shift are accessible and available for the day, taking care to not overstock the cart.
- Report guest room and equipment defects to management to ensure damage and defects are logged and repaired
- Job may entail standard cleaning of guest rooms, or preparing rooms to turndown standards, dependent on shift
- Undertakes any other ad hoc related responsibilities, as required.

This position requires flexibility in terms of scheduling, and must be available for various shifts especially the weekends and holidays; morning or evening shifts.

**Hourly wage is at $30.97.**

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

**Qualifications**:

- Must have a true desire to satisfy the needs of others in a fast-paced environment.
- Must be able to work various shifts especially weekends and holidays (mornings, afternoons, and evenings)
- Must have good organization skills
- Must be able to work independently with minimum or no supervision
- Must be an excellent team player with a positive and helpful attitude
- Must be physically fit to perform and complete all duties as required
- Must be able to provide genuine service to all guests
- Clear concise written and verbal communication skills
- Demonstrated understanding for luxury hotel standards of service
- Previous housekeeping experience in office, resorts, cruise ships or hotels is an asset

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