Frontline Social Support Worker

**WHO ARE WE?**

Vancouver Native Housing Society (VNHS) has been in operation since 1984 with the mandate of providing culturally appropriate housing so that tenants have a sense of belonging with supports in place for harm reduction. While the core function of VNHS is in providing housing, there is acknowledgement that many of the tenants have endured intergenerational trauma. Residents have been disenfranchised from their communities and so in addition to housing, VNHS has the responsibility of creating a safe community by connecting residents with community service supports as well as access to cultural opportunities.

**FRONTLINE SOCIAL SUPPORT WORKER**

The **Frontline Social Support Worker **reports to the Building Manager and works with the supportive housing department at Vancouver Native Housing Society.

Duties and responsibilities will centre around monitoring the front office and the security of the building residents. The front desk worker will supervise the building cameras and key fob systems, maintain the logbooks, oversee the general well-being of residents, and deal with daily issues that may arise. This position is key to ensuring the building is a respectful and supportive place in which to reside, visit, and work for the diverse residents of the building.

**KEY DUTIES AND RESPONSIBILITES**
- Monitors the flow of residents and visitors by supervising the main entrance, ensuring visitors sign in/out, checking the list of barred residents, and being aware of the destination of visitors
- Escorts from the premises anyone who does not have business in the building
- Maintains building security and safety by performing duties such as conducting multiple building checks including all entrances and exits, storages, parking, roof tops and amenity spaces. Ensure all locks, doors, emergency, and outside lighting is functioning properly and cleanliness is maintained
- Observes residents and their environments to ensure the safety of people and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviours, interactions with residents including observing individual behaviour
- Identifies guests and assisting with the sign in/sign-out process
- Investigates disturbances, dealing with emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities
- Records observations and communicating with other team members and partners
- Assists residents with building issues such as care of common areas and daily care of their living space
- Assists the Building Maintenance staff to maintain in good repair common areas of the building interior as well as the exterior of the building and grounds by performing duties such as identifying repairs and responding in the interim should maintenance staff be unavailable
- Performs light janitorial duties daily
- Communicates with and encourages resident involvement in the building including attending scheduled program meetings
- Attends staff meetings, residents’ meetings, and additional program meetings as directed
- Encourages and supports residents to make healthy choices and practices
- Performs other related duties as required

**QUALIFICATIONS**
- Minimum High School Diploma
- Minimum two (2) years of related experience or an equivalent combination of education, training, and experience
- First Aid Certificate
- Non-Violent Crisis Intervention (or other related training an asset)
- Criminal record check for working with children and vulnerable adults

**KNOWLEDGE, SKILLS AND ABILITIES (KSAs)**
- Knowledge and understanding of Aboriginal cultures
- Knowledge and understanding of the issues facing Indigenous and marginalized people in an urban setting
- Experience with addictions, mental health, or working with youth at risk

This position requires shift work and flexibility with hours to meet operational deadlines

**WHAT WE OFFER**
- Extended Health
- Dental Benefits
- Employee Assistance Program
- Vision Care
- 15 Sick Days per Year
- 13 Statutory Holiday Days and 1 Discretionary Day Off with Pay per Year
- Education or Training Allowance

**NEXT STEPS**

**Although we thank all applicants for their interest, only those who are shortlisted will be contacted.** **Please do not contact the office directly.**

Pursuant to Section 41 of the BC Human Rights Code, preference may be given to applicants of Aboriginal Ancestry

**Closing Date**: Open Until Filled

**COVID-19 considerations**:
We provide Personal Protective Equipment to all our staff in response to COVID-19 and WorkSafe BC requirements. We have enhanced our cleaning and sanitization schedules on building touchpoints to prevent the spread of COVID-19.

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availabili