Route Service Representative

**Route Service Representative**
- Full Time, Day Shift, 8-10/hr days, Mon-Fri._
- Route is located primarily in London ON area, our facility is based in Guelph, ON. You'll visit the facility 1 to 2 times daily, using a company van which is provided for work use only._

We’re Gateway Services, part of North America's largest provider of pet aftercare services. Our Guelph facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do.

We’re looking for a sociable full-time Route Service Representative who not only aligns with our values of continuous improvement, compassion, and integrity, but they live it. You’ll work with a close-knit team you know you can depend on, one that provides comprehensive aftercare services that include cremation, grief support, and memorials.

Our team members are explorers, glass artists, car enthusiasts, parents, theme park fanatics, dog agility trainers, students, and moviegoers - and they love the work-life balance afforded at Gateway Services. We value the effort you put in and provide opportunities for growth within our organization.

**What you’ll do**
- Act as an extension of our client care team - you’re the face of our company when it comes to the veterinary communityYou’ll be meeting with veterinary staff frequently and we’d love for you to be able to help troubleshoot issues on-site and report back, noting anything that needs to be escalated
- Drive a company van along a pre-designed daily route for 8-10 hours where you’ll pick up deceased pets from local veterinary clinics and bring them back to our memorial center
- Assist the operations staff when necessary

**Why you’re a great fit**
- You like working with people and feel comfortable building and maintaining relationships with veterinary professionals and pet parents
- You have a valid driver’s license and a stellar driving record
- You can easily shift gears - problem-solving and quick thinking are your thing
- You’re consistent - being punctual and dependable is important to you

**Your work environment will include**
- Frequent bending and lifting (100lb minimum weight)
- Using provided apps and GPS software to complete your route
- Certain PPE is required for different tasks, but we’ll provide that for you
- 40 hours a week, guaranteed
- Overtime and weekend work may be available during busier times
- Working in varying temperatures - you may be exposed to the elements when leaving your vehicle/entering a building and temperatures will vary when entering cold storage and our care facility

**What you can expect from us**
- Medical, Vision and dental insurance
- Life, accidental, and disability insurance
- Supportive management and administrative teams
- The potential for career growth within our organization
- Free, on-demand continuing education courses
- Employee Assistance Program
- Paid holidays and time off

Gateway Services and our brands Inc. are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources.

Pay: $19.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Application question(s):

- Our company offers Pet Cremation Services and other pet aftercare products. This includes handling & lifting pets who are passed away. Are you comfortable working in this industry?

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: On the road