Customer Success Specialist

1 week ago

Montréal, Canada GoSecure Full time

GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology
- GoSecure

**Summary**

The Customer Success Specialist is a member of the Global Services team. This role ensures positive client experience through high quality support services and effective communication.

As a key member of the team, you will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional teams to deliver excellent customer experiences. Ideally, you are passionate about using analytical skills to identify problems, find solutions, and improve relationships.

**Duties and Responsibilities**
- Build and maintain relationships as a trusted advisor to help ensure clients recognize the value of our products and services.
- Assist to resolve complex client issues through incident recognition, research, resolution, escalation, and continuous follow-up.
- Facilitate communications between internal and client staff to ensure that all points of action, client initiatives, and concerns are resolved to the satisfaction of clients.
- Gather feedback from clients on services and expectations that in turn will help prioritize any potential areas of improvement.
- Collaborate closely between internal and client PMO teams ensuring efficient and effective Services onboarding projects.
- Develop reporting methods based on client needs.
- Provide administrative support to sales team members as required.
- Communicate effectively with both internal leadership and client teams to better understand client needs and maximize retention and growth.
- Other duties as required.

**Requirements and Experience**
- 2-3 years of relevant customer service experience.
- Bachelor’s degree in Computer Science or a related field and/or equivalent education/experience.
- Working knowledge of Linux, Windows, and iOS, including CLI for each; MS Office Suite.
- Exceptional ability to multitask and attention to detail.
- Ability to work independently and in a collaborative team environment.
- Excellent written and verbal communication skills in both French and English
- Energetic and positive attitude.
- Relevant certifications are considered a plus.

  • Customer Success Specialist

    2 weeks ago

    Montréal, Canada Graitec Full time

    About Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth through 3 highly complementary activities**: - Value...

  • Customer Success Specialist

    2 weeks ago

    Montréal, Canada Lotus Medical Full time

    **About Lotus Medical** Lotus Medical owns and operates a developing network of tech-enabled, expertly designed medical clinics focused on the wellbeing of healthcare professionals. Our mission is to create an environment where healthcare professionals can have a fulfilling and sustainable career while delivering unparalleled patient care. At Lotus,...

  • Bilingual Customer Success

    2 weeks ago

    Montréal, Canada Intiveo Full time

    **Bilingual Customer Success - Onboarding Specialist (FR/EN)**: We're looking for a new Bilingual Customer Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment. You will be a part of our Customer Onboarding team, reporting to the...

  • Customer Success Specialist

    2 weeks ago

    Montréal, Canada Dayuse.com Full time

    _**Position based at WeWork Ville Marie, Montreal**_ **Who are we?** Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is...

  • Customer Success Specialist

    5 days ago

    Montréal, Canada Master Your Rush (MYR POS) Full time

    Are you a line cook that screams Yes Chef! and jumps into the trenches during the rush? Are you a barista that makes coffee like Rain Man playing Black Jack when there is a line-up out the door? Looking to master your rush and make more money than you make now? Looking to sharpen your razor sharp skills even more by selling a POS product that sells...

  • Staff Specialist Customer Success- Canada

    5 days ago

    Montréal, QC HB N, Canada BMC Software Full time

    CountryCanadaStateNADate Published15-Oct-2025Job ID45905TravelYou may occasionally be required to travel for businessThis role can be based remotely in CanadaLooking for details about our benefits?Description and Requirements"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be....

  • Customer Success Specialist

    5 days ago

    Montréal, Canada magicplan Full time

    **magicplan** is one of the leading global construction and floor plan apps, with over 500,000 downloads per month and a 4.8 rating in the App Store. More than 70 international employees work in Munich, Nantes, Montréal, Portland, and Florida offices. Our goal is to disrupt the processes and product chains around construction, restoration, real estate, and...

  • Customer Success Manager

    1 week ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and...

  • Client Success Specialist

    3 days ago

    Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...

  • Partner Success Specialist

    2 weeks ago

    Montréal, Canada Genetec Full time

    **The team**: The Development Acceleration Program (DAP) team plays a crucial role in managing relationships with a diverse group of partner companies (more than 1000) seeking to leverage our various development tools (SDKs and APIs) to interface with Genetec products. Our team comprises professionals responsible for administrative partner management,...