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Varsity Communities Community Manager
2 weeks ago
**COMPANY SUMMARY**
Over the past 20 years, Varsity Communities has developed a specialization in the facilities management and resident life experience of student communities in Canada. Our focus has consistently been to create living spaces that foster academic excellence, resident well-being, and tight alignment with the long-term goals of institutional partners. As we continue to grow, we are very excited to now be expanding our team into the Ottawa region for the first time.
***
**SUMMARY OF DUTIES & RESPONSIBILITIES**
- Take full operational responsibility for assigned real estate portfolio.
- Embody core values and foster a family environment amongst coworkers.
- Oversee marketing and leasing operation to maximize occupancy levels and optimize revenue.
- Collaborate with the Senior Management and Executive team to develop business strategies and goals.
- Plan, coordinate, and oversee resident arrival, departure, and turnover.
- To perform local market research and report back on suggested improvements.
- To monitor real estate performance against agreed criteria and adhere to reporting requirements.
- Manage and coordinate all outgoing mail and courier shipments.
- Document all tenant communication in management program.
- To manage the planning, review and implementation of planned maintenance.
- To consult regularly and provide information to residents and other key stakeholders on building contracts or refurbishment programs.
- To liaise with any contractors working in or around the property.
- To review tenancy documentation for accuracy.
- To oversee the provision of a first class customer experience, ensuring that all enquiries, correspondence or complaints are dealt with quickly and effectively.
- To be on-call and respond to emergencies as required.
- Representing Varsity Communities within the community developing positive working relationship with key stakeholders
- Take ownership of reaching full occupancy of assigned community.
- Plan, promote, and execute events with existing residents.
- Maintain an online presence via social media outlets
- Assist with preparing and executing the monthly Accounts Receivable and N4 process.
- Maintain property by investigating and resolving resident inquiries, enforcing rules of occupancy, lease agreements, and coordinating work orders.
- To take control of expenditures within set budgets.
- Overseeing prompt action to recover rent arrears or other payments.
- Ensuring invoices are processed in good time
- Other tasks assigned by direct manager.
**SKILLS AND BACKGROUND**:
- A background in hospitality is considered a strong asset for the position
- Prior experience in a customer forward facing role is considered a strong asset
**START DATE**: Mid-late December 2024
Flexibility surrounding the start date can be arranged if necessary.
We are looking forward to hearing from you
