Supervisor, Community Engagement

16 hours ago

Caledon, Canada Town of Caledon Full time

Town of Caledon is a dynamic municipality that successfully balances urban, rural, and agricultural communities. Our energetic staff are guided by our core values that create an environment for continuous improvement and customer service excellence.

In addition to offering exciting career opportunities, the Town also provides a competitive and comprehensive total rewards package. Come see how you can **_make a difference_**_._

**The Opportunity**

Reporting to the Manager of Community Engagement Services, the Supervisor of Community Engagement is responsible for the supervision of the Community Engagement Services unit comprised of Community and Corporate Events, Age-Friendly Caledon, and Community Support. The Supervisor oversees a non-unionized team responsible for the execution of Caledon’s Events Framework, Age-Friendly Caledon Plan, Volunteer Management, Sport Facility Allocation, Community Investment, and Community Group Affiliation. The Supervisor leads the development and execution of Town-led festivals and events such as Caledon Day, acts as liaison with local non-profits, service clubs and other affiliated organizations, and leads the implementation of Caledon’s community investment programs.

As the Supervisor, Community Engagement you will perform the following duties, including but not limited to:

- Lead a team responsible for the planning, development and execution of seasonal sport facility scheduling including execution of facility allocation and affiliation, policies, and procedures.
- see the implementation and execution of community investment programs such as municipal grants and in-kind support opportunities.
- Identify trends, demographics, and new techniques to determine the needs of the applicable facilities and communities ensuring that the market is responsive.
- Participate in critical planning, advertising initiatives and sponsorship development to support the Community & Cultural Development division.
- Investigate and resolve customer complaints and concerns. Ensure a positive relationship between staff and citizens, deal with escalated issues.
- Develop, implement, and evaluate customer satisfaction and identify enhancements to product and services; form action plans from data collected to maximize growth potential.
- Required to make decisions regarding affiliate group status, funding opportunities, facility allocation priorities. Resolution often requires referring to governing by-laws and regulated processes.
- Perform additional duties and undertake special projects as assigned.

Certification(s) in change management, municipal administration, community development, event management, project management, quality assurance, leadership or other related qualifications are an asset.

This position offers a salary range of $103,595.84 - $129,494.80- plus a competitive benefit package.
- Applications for this posting will be accepted until _**_July 30_**_th_**_, 2025, 12:00PM_**_._

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