Guest Experience Agent

**JOB DESCRIPTION**:Guest Experience Agent / SkyWalk Attendant**

If you are excited about being part of the team at a truly unique outdoor experience, then keep reading Malahat SkyWalk is an exciting tourist attraction on Southern Vancouver Island. The experience includes a Welcome Centre, a 600-metre accessible treetop walk through beautiful coastal forest leading to a 10-storey architecturally stunning Spiral Tower offering unparalleled views of southern Vancouver Island. Perfect for all ages and abilities, the SkyWalk experience provides a stunning new perspective of beautiful southern Vancouver Island and is truly a must-do activity in BC.

Malahat SkyWalk is seeking new team members who are passionate about the outdoors and wish to share this beautiful tourism experience with visitors from around the world

Do you act with a guest comes first attitude? Do you have a proven record of providing exceptional guest service?

A Malahat SkyWalk Guest Experience Agent / SkyWalk Attendant is responsible for engaging the guests in a professional, prompt, and friendly manner in accordance with the company policies under the supervision of the Guest Experience supervisor and shift leads.

The Guest Experience Agent / SkyWalk Attendant will be a great team player, ensuring professional engagement with guests by being the first face of their experience and will provide guest services by connecting and communicating with people effectively.

**Responsibilities**
- Operating the ticket Point of Sales system (POS), handling cash and credit card transactions.
- Assisting the Guest Experience Lead with handling radio communication, report management and daily cash handling.
- Helping guests with both online and over-the-phone purchases including gift cards and online tickets.
- Offering an exceptional Malahat SkyWalk experience by engaging guests proactively, identifying enjoyment opportunities, and exceeding guest expectations.
- Answering questions and concerns about Malahat SkyWalk elements (activities) and Park experiences by providing guests with accurate information regarding park elements, products, pricing, and park facilities.
- Perform daily cash in and cash out procedures in collaboration with Shift lead or Supervisor.
- Maintain a safe and clean Guest Services environment for team members and guests.
- Ensure personal compliance with all company policies and procedures.
- Providing assistance with the Retail and other Departments when required.
- Other duties as assigned.

**Required Skills & Abilities**
- Ability to provide first-rate customer service in a fast-paced environment.
- Strong interpersonal and customer service skills.
- Team player.
- Strong attention to detail and organizational skills.
- Ability to operate POS system.
- Effective verbal and written communication skills.
- Ability to learn quickly and adapt to changing environments.
- Strong conflict resolution skills.
- Ability to work independently under guidance from the Guest Experience Supervisor and Lead.

Please note: This position works a flexible schedule of full or part-time seasonal work, according to the needs of the business. This includes working evenings, weekends, holidays and being on-call. Participation in cross training in other departments will be required.

We thank all of those who apply. Only those selected for further consideration will be contacted.

Malahat SkyWalk gratefully acknowledges that we live, work and play on the traditional and ancestral territory of the Malahat Nation, part of the Coast Salish Peoples.

**Job Types**: Full-time, Part-time

**Salary**: $19.00-$22.00 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person