Field Service Technician

2 weeks ago

Prince Albert, Canada Optek Solutions Full time

**Job Overview**
The service technician services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

**Responsibilities**
- Specializes in the servicing and repair of a core set of complex multi-functional devices (Photocopiers, Printers) based on regional needs.
- Manages territory, inventory and customer relationships.
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Other duties as assigned by manager.
- Effectively executes all required territory management and call handling procedures.
- Maintains and manages own parts inventory with a degree of accuracy.
- Maintains productive professional relationships with all customers and company personnel.
- Performs a full range of service and repair service procedures including diagnostics, installation, Removal and retrofits on a core set of multi-functional devices.
- Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color And multifunctional devices.
- Completes technical training on new equipment as assigned.

**Qualifications**
- Post-Secondary Education in the area of technical specialization.
- 2-3 years of related experience with repairing and maintaining different ranges of office products.
- Knowledge of digital copiers and printers
- Ability to work independently, as part of a team and take the initiative to improve the customer Experience.
- Possess a valid driver’s license, fly to remote destinations.
- Demonstrates technical trouble shooting abilities.
- Shift work, overtime, stand-by and/or on-call may be required.
- Physical effort is required to move objects up to 400 pounds and be able to lift and carry objects that weighs up to 50 pounds.
- Proficient technical skills and aptitude, including electro-mechanical.

**Additional Details**

**Job Types**: Full-time, Permanent

Pay: $35,000.00-$45,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

**Language**:

- English (preferred)

Work Location: In person

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