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Service Product Support

2 weeks ago

Morden, Canada Buhler Trading Inc. (Farm King) Full time

**Job Summary**:
Provide dealer network with service support/information to assist with troubleshooting and repair of short line products. Provide assistance directly on the field in Canada and the USA.

**Qualifications**:

- Familiar in the operation of farm machinery or an ag background considered an asset
- Solid background in mechanical, hydraulic and electrical systems
- Excellent Problem solving skills
- Multi-task professional and strong customer service.
- Strong English; verbal and written communication skills
- Proficient at Microsoft Office, Excel, Word, Power Point and Lotus Notes
- High degree of accuracy and attention to detail
- Strong planning and organizational skills, ability to work under minimum supervision
- Must hold and maintain valid driver’s license
- Available to travel (about 50% to 75% of the working schedule), hold a valid passport, able to enter US

**Key Responsibilities and Duties**:

- Support Territory Sales/Inside Sales, Product Marketing and Service Parts with technical issues
- Work with Engineering and Quality Departments to assist with product quality improvement
- Work with production to help resolve problems and improve product quality
- Attend meetings, develop technical documents and reports
- Visit dealers/customers and participate in Farm Shows, Demo’s and Field Days
- Be able to travel to the USA and Canada to support our customers. Must have a valid passport and the rights to cross the border freely.
- Be available to help other departments when requested by the management

**Working Conditions**:

- Long periods of sitting, standing, bending, driving.
- Heavy lifting
- Conditions vary according to location
- Demanding, stressful

**Salary**: $20.00-$30.00 per hour

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Can legally work in Canada

Work Location: In person