Pharmacy Assistant Iv

**Position**:
**Pharmacy Assistant**:
**Reports to**:
**Pharmacy Manager**:
**Department**:
**Health Solutions**:
**Date**:
**May 30, 2018**:
**Location**:
**Rexall #9805 Foothills Medical Centre Outpatient Pharmacy**:
**Job Purpose**:
Reporting to the Pharmacy Manager, the Pharmacy Assistant is responsible for assisting the pharmacists and pharmacy technicians in properly dispensing medications to patients while providing timely and exceptional customer service.

**Principal Responsibilities**:
Operational
- Assist the Pharmacist/Pharmacy Technician with the preparation, packaging and distribution of patient prescriptions
- Input all prescriptions, labels and consent forms to ensure patient information is up to date and in the pharmacy’s computer system
- Complete documentation i.e. Third party management and reconciliation, filling prescriptions, printing reports, invoices etc.
- Maintain a clean and organized workspace and dispensary
- Prepare compounded products following proper procedures and maintaining proper documentation as per SOPs
- Ensure all patient information is up to date and in the pharmacy’s computer system when accepting prescriptions from customers
- Take appropriate action(s) to prevent and reduce medication errors and medication discrepancies and implement measures to prevent recurrence
- Perform cash management duties, including processing customers through the till and cash-out duties per SOP’s, if applicable
- Ensure deliveries are processed in an accurate and timely fashion and ensure proper documentation is maintained
- Protect patient rights to quality care, dignity, privacy and confidentiality
- Monitoring of site refrigeration temperatures and reporting any variances directly to the Pharmacy Manager or Pharmacist on-duty

Customer Service
- Answer or direct inquiries regarding location of product, refunds, exchanges, pricing etc.
- Answer the telephone in a professional and courteous manner
- Address customer issues to ensure that all issues remain confidential and are resolved in a timely manner or when appropriate direct issues to the pharmacist
- Present the proper image to the public in accordance with pharmacy standards: clean appearance, approved uniform, and name badge
- Ensure all patient inquiries regarding prescriptions and non-prescriptions medications, uses, treatments, and recommendations are referred to the pharmacist on duty
- Ensure customers are referred to the pharmacist for direct involvement in the sales of restricted access OTC products, if applicable

Merchandising/Inventory Management
- Maintain efficient flow of merchandise from receiving to the dispensary
- Advise appropriate personnel of out-of-stocks or shortages
- Perform cycle counts; stock dispensary shelves and order supplies for the pharmacy
- Monitor inventory levels and identify approaching and critical expiration dates
- Assist in preparation for inventory counts

General
- Ensure that all Loss Prevention systems are performed according to established guidelines
- Control cash, cheques, etc, in accordance with cash handling policies and procedures
- Perform the necessary cash register functions on the POS terminal in accordance with SOPs
- Maintain standards of image and housekeeping
- Comply with all health and safety requirements
- Maintain confidentiality in all matters
- Perform other duties as assigned

**Knowledge, skills and experience**:

- 1 year continuous working experience in a pharmacy environment preferred
- Advanced computer knowledge and skills; Windows proficiency required
- Demonstrated customer service skills
- Excellent communication skills both written and verbal.
- Strong attention to detail and excellent organizational skills
- Ability to work in a fast paced environment
- Ability to work independently and within a team environment
- Discretion in handling confidential matters
- Demonstrated reliability in previous work experience
- Previous Nexxsys experience is considered an asset
- Demonstrated problem solving skills
- Inventory control experience preferred

**Internal Communications**:

- Pharmacy Manager
- Pharmacists
- Registered Pharmacy Technicians

**External Communications**:

- Third Party Vendors/Insurance Representatives
- Customers

**Wage rate**:$17.10 to $23.09