Experience Maker: Guest Service Representative

**Creating Great Experiences Starts With You**

As a Guest Service Representative, you are the essential part of our Experience Maker Team that sets the tone of the guest’s entire stay. Besides check ins and check outs, you are empowered to go above and beyond to ensure guests are feeling valued, comfortable, cared for and exceeding all their needs with your passion for hospitality and dedication for providing amazing service.

**What You'll Do**
- Greet and check guests in and out with warmth and efficiency.
- Address guest inquiries and requests with confidence and care.
- Share expert knowledge of the local area, helping guests discover hidden gems and must-visit attractions.
- Process operational tasks, complete reports, and ensure seamless communication across departments.
- Respond promptly to guest requests, solving problems with creativity and care.
- Execute operational tasks and reports with precision to keep everything running smoothly.

**Who We're Looking For**
- Can think quickly and resolve guest issues effectively
- Stays calm under pressure and adapts to changing situations
- Friendly, approachable, and professional demeanor
- Strong interpersonal and communication skills
- Ability to handle guest concerns with patience and efficiency
- A genuine passion for hospitality and making guests feel welcome
- Understands and upholds brand standards
- Ensures guest requests are met accurately and promptly
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

**Why Join Us?**

Great Team Culture: Work in a respectful, collaborative environment where your contributions matter.

Career Growth - Learn new skills, gain hands-on experience, and advance within the company.

Reputable & High-Quality Workplace - Be part of a well-established, guest-focused hotel with high standards.

Job Stability & Perks - Enjoy competitive benefits, employee discounts, and flexible scheduling.

Exciting Guest Interactions - Meet people from all over the world and create memorable experiences.
- We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons._
- We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply._
- We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs._

**Job Types**: Full-time, Part-time

Pay: $19.50 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person