Customer Service Representative

7 days ago

Richmond, Canada No.1 Collision Group Full time

Location: No.1 Collision Richmond / Mercedes-Benz Collision Richmond

Here at No. 1, we prioritize creating an atmosphere that makes our employees feel both welcomed and valued. Our top priority is to create a team of individuals that is constantly growing and inspiring others around them to do the same. No matter the position, everyone here is ultimately working toward the same goal, which is to provide our clients with an unsurpassed collision repair experience.

Below is also a list of skills/qualifications that would also be helpful for this position:
**The Opportunity**

If you're an experienced Auto Body Customer Service Rep looking for an opportunity to join the Lower Mainland's luxury leading collision repair organization, we'd love to hear from you.

**Responsibilities**:

- Primary contact with customers
- Update and maintain communication with customers through repair
- Promoting positive Google Reviews on our website
- Creating ideas/incentives to keep customers happy/informed (ie. Monthly customer draws for gift cards, etc.)
- Assist production manager as required
- Move customer vehicles as required
- Other duties as assigned

**Qualifications**:

- Autobody/Dealership experience
- A team player who is focused on providing exemplary customer service
- Ability to multi-task in a fast paced work environment
- Strong organizational skills and detail oriented
- Working knowledge of computers

No. 1 Collision Group and Mercedes-Benz Collision Richmond will always provide the best for our people, as we value them and the commitment they make to the growth of this organization. To demonstrate our appreciation towards our people, we provide a high-quality working environment, filled with amenities and unrivaled benefits to care for our people and their families.

To illustrate our dedication to our team, some of the benefits we provide are:

- Competitive Wages with optional Group Registered Retirement Saving Plans (RRSP) & Deferred Profit-Sharing Plan
- Company Sponsored Benefits Plan (Extended Health Care, Dental, Vision, and $1000 per year for Acupuncturist, Chiropractor, Massage Practitioner, Physiotherapist, and more)
- Company Sponsored Opportunities to Travel Abroad for Training
- Company Sponsored Education, and Opportunities for Growth
- State-of-the-Art Facility with Ergonomic Workstations
- Employee Reward Programs & Annual Safety Shoes Reimbursement & Employee Referral Bonus
- Company Sponsored Recreational Event(s)
- Free No.1 Collision and/or Mercedes-Benz Collision Apparel(s)
- Company Lunch(s) (at least once a month)
- Free Coffee (from Starbucks & Tim Hortons) and Tea

For a quick virtual tour of our facility and for more information about us; please click the following link:
Please note that internal applicants may be given first consideration.

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- RICHMOND, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

Work Location: One location

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