Service Writer

2 weeks ago

Halifax, Canada Privateers HD Full time

Do you have a passion for motorcycles? Would you love to work in a closely-knit family-style environment? Well, you'll love working here **Privateers Harley-Davidson in Halifax, Nova Scotia** is an authorized dealer of Harley-Davidson motorcycles and products. We currently have an opening in our Service Department for a **Service Writer**. We are looking for someone who loves this living and lifestyle (because we do) **Responsibilities**: - Provide exceptional customer service. - Greet customers in a courteous and friendly manner. - Work directly with "walk-in, telephone, and online" customers to determine and meet their Service Dept requirements. - Call customers throughout day to approve work, update service and schedule pickup, delivery times. - Ensure Service orders are complete, correct and customer is informed of bill prior to customer pick up. - Handle phone transactions quickly and courteously. - Accept cash and credit card payments for Service. Keep cash register accurate. - Using Privateers scheduler, schedule service appointments, pickups, and deliveries of motorcycles for customers. - With input from Service Manager ensure technicians are booked and scheduled for all work, work is completed timely, and next scheduled job is ready. - Load and unload bikes brought in to service via Recovery Truck. - Move motorcycles in and out of staging area and Service bays. - Assist customers loading and unloading bikes from trucks, trailers, and on/off lift. **Qualifications**: - Friendly, outgoing personality. - Motorcycle license is an asset. - Experience with Point-of-Sale, computerized inventory systems, and scheduling software considered an asset. - Knowledge of motorcycle components an asset. The commitment to continually develop this knowledge is a requirement. **A little bit about us** What does it mean to work at Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province's automotive industry for 110 years. We believe that _Family Drives Everything _in our company, so our 400+ employees are all valued and treated like family. Our goal is to go above and beyond to exceed the expectations of our customers and employees We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence. **What's in it for YOU? Here's what we have to offer**: - Collaborative team-driven environment - Growth within the company - Maternity Leave Top-Up Program - Canada Life Group Benefits - Employee pricing on all Hickman Automotive Group vehicles/motorcycles - Pension plan - Employee Recognition programs - Support and encouragement for employees to further improve their education - Employee Assistance Program - Team-Building Events - And much more If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your resume on or before **May 26, 2025.

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