Assistant Manager Member Service

6 days ago

Red Deer, Canada Servus Credit Union Full time

**Posting Closes**:December 9, 2024, 4:00 PM/MST

**Employment Status**:Full-time (37.5 hours per week based on branch operating hours)

**Compensation**:$63,627 to $79,534 (Based on experience)

Servus is growing We are currently looking for an **Assistant Manager Member Service **at our **South Hill branch**.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.

As the Assistant Manager Member Service your primary goal is to lead and coach our Member Service Representatives on the frontline. You support them so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness. You and your team have the opportunity to make the best first impression for our members when they walk in the door

More specifically, the scope of your responsibilities will include, but are not limited to:

- Motivating and coaching employees to find opportunities to reimagine our member's financial fitness
- Being proactive in pursuing new business opportunities
- Solving problems quickly by analyzing the situation and provide necessary follow up
- Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
- Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
- Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partner

**Requirements**:

- To qualify, you will need proven leadership experience and the natural ability to be smart, gutsy and driven._

Although not required, the following are valuable assets:

- Post-secondary education in Finance (or related studies) Previous retail financial experience preferred

**Benefits**

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Competitive Compensation including performance-based incentive pay
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we providewith a few additional perks

**What happens next?**

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.
- Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply_

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