Assistant Manager

2 weeks ago

Calgary, Canada Speeders Calgary North Full time

**The Company**:
At Speeders, we love to race. We’re the first indoor electric go-karting facility in Canada, and for over 11 years, we’ve been delivering an exhilarating and safe racing experience to racers of all skill levels.

We offer many types of racing, including drop-in racing and group events. Our goal is to provide a safe, family-oriented, social environment where individuals can enjoy themselves while learning some new skills behind the wheel.

**The Opportunity**:
Are you a people person who loves engaging with customers and learning about them? Are you a dynamic person who loves a good challenge and fast paced environment? If so, then your job hunt ends here

**Duties and Responsibilities**:

- Assisting the Manager in recruiting, interviewing, hiring, training, disciplining, and terminating
- Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits
- Ensuring that cashier personnel adhere to correct cash handling procedures
- Ensure cashier personnel are meeting the minimum selling standards set forth by Speeders
- Monitor inventory, supporting the Manager each month to complete an accurate account of the items on hand
- Ensuring that track personnel run races safely, efficiently and professionally
- Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service
- Maintaining the highest standard of facility appearance
- Oversees the day
- to-day operations within the policies and guidelines set forth by Speeders.
- Identify on a regular basis their opportunities and creates an action plan to increase the performance levels
- Ensures that their location has the proper staffing level to maximise the employee and guest experience.
- Oversees weekly inventories of location per company standards.
- Maintain a professional Speeders image, cleanliness, proper uniforms and appearance standards.
- Ensures their location is keeping labour costs (hours) at or below Speeders acceptable standards.
- Ensures their location is consistently following the guidelines for private party events: greet procedures, POS and payout procedures, set up and rebooking all repeatable parties.
- Understands and makes sure that each team member follows all cash handling procedures including safe maintenance, deposits and all banking functions.
- Works with their team to ensure that each employee understands the importance of treating guests the Speeders-Way so the guests continue to return, providing an exceptional guest experience.
- Respond to customer service needs to provide the highest standards of service within 24 hours.
- Ensures their Team is providing a safe working and guest environment to reduce the risk of injury and accidents.
- Ensures their Team is engaging in preventative maintenance, daily cleaning, and repairs.
- Ensures their Team is developing employees for promotional opportunities.

**Experience**:

- Supervising: 1 year (required)
- Customer service: 1 year (required)
- Cash handling: 1 year (required)

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

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