Clinical Support Worker

Title: Clinical Support Worker (Casual)

Classification: BCGEU Community Subsector Grid 21

Hourly Rate: $27.92 - $29.60

Work Schedule: Monday - Sunday, Overnight and Evening Shifts: 16:00 - 00:00 / 18:30 - 00:00 / 00:00 - 08:00

Start Date: As soon as possible

Number of Vacancies: 1

Pacifica Treatment Centre

Pacifica Treatment Centre (Pacifica), founded in 1977, is an innovative charitable sector society that provides gender-inclusive in-residence treatment and community-based supportive recovery-focused services for individuals experiencing challenges associated with problematic substance use, in conjunction with concurrent mental health concerns and trauma.

Pacifica provides a comprehensive range of services designed to support personalized recovery goals, enhancing the quality of life and well-being for individuals. Our offerings include:

- Pre-engagement services and system navigation
- Orientation programs
- Primary treatment with a 27-bed in-residence facility
- A stabilization program featuring 8 in-residence beds
- Programs focusing on resiliency and trauma
- Integrative wellness initiatives
- Continuing care support
- Alumni services

At the core of our approach is an interdisciplinary team that employs a trauma-informed therapeutic community model. This approach empowers individuals to take charge of their recovery journey, fostering self-discovery, self-empowerment, and self-actualization. We achieve this through a combination of therapeutic counseling, educational initiatives, and supportive services, all aimed at strengthening not just the individuals but also their families and communities.

Our Philosophy

Pacifica respectfully acknowledges that we provide services in the unceded traditional and overlapping territories of the Coast Salish peoples, including the territories of the Skwxwú7mesh (Squamish), xʷməθkwəyəm (Musqueam), and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations and strive to do so with a collaborative spirit of reconciliation, respect and honour for the land, its peoples and their ancestors.

Pacifica embraces the values that support gender equity; anti-oppression; anti-homophobia/anti-transphobia; the elimination of stigma; sex-positivity; access for people with disabilities; anti-harassment and workplace violence; and anti-racism.

Nature and Scope of Work

The Clinical Support Worker reports directly to the Clinical Support Worker Team Lead and the Manager of Operations & Services. The nature and scope of work for this role entail a comprehensive range of responsibilities focused on fostering client recovery and maintaining a safe, supportive residential environment.

Illustrative Examples of Work 
- Engaging directly with clients to assist in achieving their recovery-based goals.
- Handling the admission and orientation of new clients, which includes gathering information, completing necessary admission documents, and coordinating with pharmacy staff for client medication information.
- Monitoring, documenting, and facilitating the self-administration of medications by clients, as well as maintaining Medical Administration Record (MAR) sheets.
- Liaising with pharmacies to manage medication orders and ensure proper medication delivery for clients.
- Conducting regular checks on the facility's security, such as ensuring doors and windows are secured, inspecting exits and lights, and verifying that hazardous areas are safe and appliances are turned off.
- Enforcing house rules and routines, managing bedtime and wake-up schedules, and performing room searches to maintain a safe environment.
- Documenting all resident interactions, rule violations, therapeutic interventions, and any notable incidents in electronic logs and resident files.
- Answering telephones, recording messages, and handling necessary photocopying and scanning of program materials.
- Performing physical rounds of the building, including all floors and staircases, to ensure resident safety and facility integrity.
- Collaborating with interdisciplinary teams to provide optimal, client-centered care, while adhering to the organization's standards and protocols.

Minimum Qualifications
- A University degree and/or Community College diploma in a social services or health care field.
- Post-graduate certificate or diploma in addictions from an accredited educational institution.
- One-year of experience in a position identified as Addictions Specialist is preferred.
- Minimum of three years related experience in direct service delivery with adults with substance dependency, and concurrently, with mental health and/or trauma.
- Demonstrated commitment to supporting individuals from an enhanced quality of life and well-being approach.
- Proficiency in conflict resolution, de-escalation techniques, and non-violent communication methods.
- Commitment to Pacifica’s philosophy of equity, diversity, and inclusion.
- CCAC, ICAAC, RTC, ACCT preferred.
- Certificates in CPR, First Aid.
- Ability to deal with others