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Member Service Representative

3 weeks ago

Greater Sudbury, Canada Sudbury Credit Union Full time

Member Services Representative

**Who are we?**

Sudbury Credit Union was founded in 1951 with one simple value — **‘people helping people.’** This value has remained a constant throughout our history and resonates today as much as it did then.

As a community-minded financial co-operative, Sudbury Credit Union is committed to the well-being of our employees, our members and our community. We serve over 15,000 Sudburians extending from Levack to Minnow Lake, from our six local branches to your smartphone, and from small community groups to large local companies. We provide all the banking solutions you would expect from a financial institution, but with a unique understanding of our local needs. We know Sudbury because we ARE Sudbury - which is why we were voted Sudbury's favourite bank/credit union and favourite financial planning firm.

We are truly community-minded, just like you, and are proud to be a part of the fabric of Sudbury. To see what makes Sudbury Credit Union different, click here. Come be part of something bigger.

**The Opportunity?**

**What will you do?**

  • Conduct financial transactions for members on our frontline, such as deposits, withdrawals, bill payments, wires, and transfers
  • Assist members with our digital banking options, such as online banking, eTransfers and our Mobile app
  • Proactively develop strong relationships with our members by understanding where they are in their financial life cycle
  • Educate members on the products and services that are best suited to their current financial situation
  • Refer more complex financial needs to our expert team of Member Advisors

**What will you need to succeed?**

**What's in it for you?**

  • A competitive financial compensation package
  • Work-life balance
  • Paid leave including vacation, sick days and emergency days
  • Health Care, Life Insurance and Short and Long Term Disability benefits that are 100% employer paid
  • Participation in our employee pension plan
  • An investment in your professional development so you can grow your career with us
  • Staff rates on loans and mortgages
  • Reduced staff trading fees on Qtrade
  • Free parking at all our locations

Additional bonuses - free staff passes to Science North that admit you and five of your family members for a day of fun. A social committee that puts on several free family events throughout the year so you can really get to know the whole SCU team.

We support community volunteerism and are proud volunteer drivers for Meals on Wheels. When you work for SCU you are truly a valued employee. We demonstrate this daily by working with you and remaining flexible when it comes to making your dreams come true for you and your family.

**Recruitment**

**Health & Safety**

All of our locations have protocols, policies and practices in place to ensure we are doing everything possible to protect our staff, members and the community.

**Location**

Sudbury Credit Union has several locations throughout the City of Greater Sudbury and as such there is no guarantee of work location.

We are an equal opportunity employer and thank all applicants; however only those selected for an interview will be contacted. Resumes will be retained in our talent pool for a period of six months.

**Please note that all employees of Sudbury Credit Union MUST be bondable. This includes both Criminal Record and Credit Checks.**

**Community Minded Just Like You