Location Manager

**For over 35 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go.**

**We are currently looking for a Location Manager to oversee our awesome team of Crew Members at our Balsam Lake location. The Location Manager is responsible for ensuring all customers receive a premium service experience and all expectations are met by overseeing our day-to-day operations. As a leader, our Location Managers model our mission, vision and values and possess a strong work ethic.**

**Job Duties**
- **Provide leadership for employee relations through effective communications, coaching, training, and development**:

- **Ensure the effectiveness of employees through strategic hiring, assignment of duties, discipline, and dismissal**:

- **Ensure employees have clear goals and are aware of expectations**:

- **Plan and conduct meetings with employees to communicate sales targets, goals, and projects**:

- **Ensure all sales employees maintain a high level of product and service knowledge on an ongoing basis**:

- **Celebrate successes and foster an atmosphere of success**:

- **Administer disciplinary action in accordance with established procedures**:

- **Ensure that all employees comply with company policies, procedures, and ethical standards**:

- **Handle customer concerns, disputes and issues in a professional, courteous and timely manner**:

- **Model and champion the company's dedication to providing excellent customer service**:

- **Work with Service Manager to ensure Service achieves goals**:

- **Ensure cleanliness of all grounds and facilities**:

- **Must comply with Health and Safety policies and Standard Operating Procedures**

**Job Requirements**
- **Pleasure Craft Operator Card (nice to have)**:

- **Ability to effectively communicate both verbally and in writing**:

- **Effective leadership skills, with a strong focus on mentoring and motivation of employees**:

- **Three years of experience in a management role and five years of experience** **in a related industry**:

- **Degree in business administration, management, or a field related to the industry an asset**:

- **A well defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills**:

- **Ability to supervise and motivate a team to achieve and exceed their goals**

**Work Conditions**
- **Regular overtime including evenings and weekends during peak season**:

- **Interaction with customers/clients, and the public at large**:

- **Occasional travel**:

- **Able to work in variable work environments/conditions**
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- We are an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

Pay: $70,000.00-$90,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Kawartha Lakes, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 3 years (preferred)
- marina, dealership, hospitality or related: 3 years (preferred)

Work Location: In person

Application deadline: 2025-04-30
Expected start date: 2025-05-12