Application Support Specialist, Gc Fixed Income

-Job descriptionOur purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities.

**About Us**

**MSS Tech**is a c.7,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximising our potential, continuously stretching what it means to be a high performing organisation.

**About the Role**

Fixed Income, Currencies and Commodities (FICC) IT at HSBC is a global asset class covering Front to Back IT services for business lines including Global Debt Markets, Emergent Market Rates, Market Treasuries and Foreign Currencies & Commodities. It is a global team with strong presence in London, Hong Kong, New York, Paris, Toronto, Guangzhou, Krakow, Pune and Bangalore

The team is responsible for:
Pre trade systems allowing orders, market data streaming, market negotiations, Algo trading, live risk

A suite of primary trading systems, which support the trading and risk management capabilities of the desks, as well as all upstream & downstream connectivity and data feeds for all business functions

The generation of the P&L and risk numbers for the Fixed Income and BSM business

Tools which allow display/enrichment of data produced by relevant systems

**As our Application Support Specialist, GC (Global Calypso) Fixed Income, you will**:

- To be a major team member in Global Calypso Team in Toronto to build the strategic solution for Fixed Income trading
- Work in DevOps model to support the Front Office Traders
- To support business in the region for EM Rates & SCP Global Calypso Team related requests
- Work with local and global IT team closely to deliver the technology roadmap
- Build and maintain the global infrastructure environment as a part of the team

**What Your Day will Look Like**:

- Monitor the Global Calypso batches (6000+ jobs) throughout the day and make sure they complete within SLA
- Detailed troubleshooting & solutioning of control-m failures, user issues, data issues etc
- For any upstream or downstream issues, interact with various teams & get the issues fixed to have Global Calypso system ready for users
- Take handover from India team in morning of Batch & user issues and resolve them during day
- Interact with UK, US users and help to resolve their queries around derivatives products and workflow
- Collaborate with US & India dev for any enhancement and prod issue fix work
- Implement & Enhance observability on Global Calypso GCP, AWS, HIC & On-prem platforms
- Handle monthly regression, release & deployment cycles for Global calypso
- Work on Poc’s to adapt Global Calypso Devops tooling stack as per latest HSBC & Market standards
- Collaborate with central Jenkins, Ansible, G3, DigiBA, GCP teams to adopt new deployment standards in Global Calypso pipeline
RequirementsYou´ll likely have the following qualifications to succeed in this role:

- Thorough knowledge of Calypso Product and its front to back functionality
- Experience on workflow of Credit derivatives and IR derivatives trade FO and BO system
- Thorough understanding of Structured Credit products like TRS, CDS, Nthloss etc.
- Experience of working with front office traders and product controllers on day-to-day basis to provide IT help & support
- Hands on Experience in Cloud Technologies (GCP or AWS)
- Well versed with any job scheduling tool (Control-M experience will be added advantage)
- Sybase Database experience
- 10+ years of proven Devops experience in successfully creating & maintaining complex Devops solutions (Jenkins, Github, Ansible, G3)
- Experience of working in Capital markets domains
- Clear understanding of industry trend and ability to implement
- Experience in executing POCs and demonstrating to stakeholders
- Business knowledge in Fixed Income is a plus
- Able to work with global teams and navigate in an international environment
- Seeks solutions and is creative