Job Id #30711: Golf Shop Attendant

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #30711: Golf Shop Attendant (KING’S FOREST & CHEDOKE GOLF COURSES)**:

- **Union**: Non-Union
- **Job Description ID #: 4056**:

- **Duration: Approximately 8 Months**(These are seasonal positions for the duration of the golf season)**:
**SUMMARY OF DUTIES**

Reporting to the Supervisor, Golf Operations, responsible for delivering outstanding customer service and handling the day to day co-ordination of golf course patrons and retail sales of golf related products. Ability to maintain and control detailed golf related records as necessary.

**GENERAL DUTIES**

Golf Shop sales.

Promotion of the Golf Club.

Golf Shop cleanliness.

Conduct yourself at all times in a professional, business like manner.

Enthusiastically promote golf wherever possible.

Understand and carry out the Golf Shop and City of Hamilton’s policies and procedures and the rules and regulations governing the use of the club.

Administer the Golf Shop counter area and the running of the first tee in a responsible manner.

Perform other duties as assigned which are directly related to the responsibilities of the position.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

**DETAILED RESPONSIBILITIES**

Responsible and accountable for inventory and product in the golf shop.

**First Tee Operations**
- Understand and be a reference for all tee times.
- Schedule golf cart bookings and provide information on golf packages.
- Bill and maintain detailed records of all golf bookings.
- Ensure all members and guests are given appropriate information regarding Golf Club rules and regulations as well as upcoming events.
- Maintain the golf shop counter area keeping it clean and presentable at all times.
- Liaise with other department personnel.

**Other Duties**
- Make golfers welcome and help them enjoy themselves while at the golf course.
- Develop and participate in product knowledge seminars.
- Assist in monthly inventory counts.

**QUALIFICATIONS**

1. Previous golf experience related to duties listed above.

2. Demonstrated experience assisting with golf programs.

3. Good interpersonal and communication skills.

4.High degree of customer service skills and self-motivation.

5. Demonstrated ability to deal with customer requests for service and respond promptly to customer needs.

6. Must be a results-oriented individual with a commitment to customer service and team-building.

7. Experience in the use of computers. Working knowledge of Word, Excel, retail point of sale software and database software at a basic level.

8.Demonstrated ability in cash handling and reconciliation.

9. Demonstrated ability to maintain files and records.

10. Must possess and maintain a valid Class “G” Driver’s Licence.

11. Membership with the Canadian Professional Golfer's Association would be considered an asset.

12. High Five Training would be an asset.

13. First Aid Certification would be an asset.

**HOURS**:0 - 24 per week

**NOTE 1**:As a condition of employment, the successful applicant(s) will be required to obtain, satisfactory to the City of Hamilton, a Criminal Record & Judicial Matters (CRJM) Check, at their own expense, prior to beginning work in this position.

**NOTE 2**:These positions are required to work various shifts including early morning, late evening, weekday and weekend shifts. Applicants must be available for all of these shifts.

**Disclaimer**:
**Terms**:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.