Parking Enforcement Officer

6 days ago

Vancouver, Canada Indigo Park Canada Inc Full time

Indigo Park is a world leader in parking management and urban mobility solutions. For more than fifty years, Indigo has been transforming its customers’ parking experience by multiplying innovations and providing personalized solutions. Active in 11 countries, Indigo is now one of the major players in the parking industry. In Canada, we currently manage 900 locations, with more than 250,000 parking spaces in 8 provinces. Our success lies in our expertise, professionalism, and team spirit. Indigo is committed to being the best partner to our clients and employees.

**Why work for Indigo Park Canada?**
- We believe in personal and professional development, which is why we take training seriously.
- We are dedicated to investing the means and time to better develop our employees so that our team will meet and exceed client expectations.
- We believe in recognizing and rewarding excellent performance.
- We believe in employee empowerment.
- We believe that diversity is a means for success.

**Position Overview**

We are currently seeking a patroller to join our Vancouver team. The patroller’s primary responsibility is to ensure that parkers comply with lot parking rules and issue citations for violations. Depending on the rules enforced per lot, patrollers will also serve as the face of the company as they are the first point of contact for parkers.

**Duties & Responsibilities**
- Perform monitoring activities to ensure compliance with the posted guidelines at parking facilities and issue notices to vehicles not in compliance
- Greet guests and provide guidance regarding meters, directions, and additional details specific to the lot
- Be a positive ambassador by providing superior customer service and always representing the company with integrity and in good faith
- Respond to customer inquiries and remain courteous whenever assisting parking guests
- Assist with the overall presentation of each area of the facility and passing along concerns
- Proactively assist with the maintenance and upkeep of the parking facilities whenever and wherever required or requested
- Ensure and maintain the cleanliness of any company vehicles
- Operate company vehicles in a courteous and safe manor
- Treat all equipment with care and as if it were your own
- Report any incidents or deficiencies immediately to Manager or Supervisor
- Complete all forms and reports as specifically directed
- Perform cash collection for machines and deliver to collections facility
- Perform such other duties as the Company reasonably directs from time to time

**Shifts Available**:

- North Vancouver Route: Monday to Friday - 10:00 am to 6:30 pm
- Burnaby Route: Monday to Friday - 2:30 pm to 11:00 pm

**Employment Requirements**
- Must be capable of walking for extended periods of time as well as occasionally lifting.
- Valid class 5 driver's license and clean abstract
- Excellent communication and interpersonal skills.
- Excellent customer service skills.
- Must be flexible with assigned schedule as needed.

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Parking Industry: 1 year (preferred)
- Security Industry: 1 year (preferred)
- Customer Service: 1 year (preferred)

Licence/Certification:

- Class 5 License or equivalent (required)

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