Front Desk Agent

2 weeks ago

Carleton Place, Canada Comfort Inn & Suites Carleton Place Full time

**Front Desk Agent - Role Summary**

**What You’ll Do**:

- Welcome and acknowledge guests according to hotel standards.
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests ensuring all have receive exceptional service and facilities that are expected by Comfort Inn & Suites.
- Operates the front desk equipment such as the property reservation system and key card encoding terminals.
- Verify/adjust billing for guests and secure payment.
- Arrange transportation or direct guests to local destinations.
- Coordinate with other hotel teams to meet guest needs.
- Respect and protect guest privacy.
- Operate telephone phone console including answering phones, responding to questions, directions or concerns.
- Completes the necessary tasks assigned. This may include some basic math, taking messages, and data entry.
- Act in accordance with hotel emergency protocols and processes in the event of an emergency, ensuring guest safety as a priority
- Show a “can-do” attitude with open professional communication with colleagues, assisting where necessary to develop team spirit and motivation
- Responsible for the safety culture by ensuring the security of the rooms, keys and guests.
- Other reasonable duties as assigned from time-to-time.

**at we are looking for**:

- Completion of high-school
- 2-3 years previous experience in a customer focused environment
- Hotel or hospitality experience an asset
- Ability to work independently
- A team-first attitude
- Bilingual French-English an asset
- Detail oriented
- Comfortable with technology
- Passion for service and problem solving

**Job Types**: Part-time, Permanent

Schedule:

- 8 hour shift (day and evening)
- Holidays
- Weekend availability

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32 per week

**Salary**: $15.00-$15.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Hotel Front Desk: 2 years (preferred)

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