Front Desk Customer Care Associate

2 weeks ago

Calgary, Canada Mountain View Optometry Full time

For over 20 years, Mountain View Optometry (MVO) has been creating positive, memorable experiences, by adhering to our core values of compassion, protection, and professionalism. We know that by protecting our patients' ocular health and vision, we can change their lives. We also know that by being “Supportive”, acting with “Integrity”, keeping the “Greater good” in mind with every interaction, and by being “Humble” and “Team” focused, we create an amazing work culture. This allows us to positively enhance the lives of our vital team members as well. **_ Front Desk Customer Care Associate:_** MVO is currently seeking a Front Desk Customer Care Associate that is ready to be a major contributor to our outstanding, high performing NW Calgary team. This position is a front-line role, in which you are the face and voice of our dynamic practice. The core of the Front Desk Customer Care Associate role is to provide a memorable, compassionate, protective, and professional customer experience to every patient. Supportive, knowledgeable, and courtesy communication is the key to helping patients discover why they should choose Mountain View Optometry for their overall eye care. - Tasks:_ - Greeting patients and answering phones - Booking appointments by gathering and investigating information - Checking patients in and out and confirming demographic information - processing referrals, payments, insurance - Other administrative-accounting tasks - Contact Lens Sales - Product Inventory Management - Patient Follow-up - Assisting pretest and optical departments Mountain View Optometry works with highly specialized diagnostic and treatment equipment, innovative practice management software, and premium products and services. These allow us to provide our customers with an elevated standard of care, that is second to none. We require our team to respect each person's unique personality, perspective, circumstances, and needs and convey compassion to patients of all ages and backgrounds. **_ Skills and abilities:_** - The ability to build genuine and supportive relationships-customer service excellence - Medical Office Assistant or previous experience in a customer focused, service desk role is an asset but not required - Experience with an EMR, keyboarding and being a “technophile” is an asset - Outgoing, purposeful individual who enjoys a fast-paced environment - Effective communication, written skills, and a professional telephone manner - Creative thinking and problem-solving skills - Determined to continually improve and learn - Strong attention to detail and accuracy - Organizational and administrative skills - Team-player **_ This valued position offers:_** - Estimated 40 hours per week - Competitive hourly wage based on experience - Extended health, dental and wellness benefits - Vision benefits - free glasses along with MVO privileges and discounts - Friends and family discounts - Training, advancement, and personal development opportunities - Fun team environment with team building activities, ask us about our "Super Duper Fun Squad" - Charitable activity opportunities We thank you in advance for your interest in Mountain View Optometry.

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