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Event Service Manager

2 weeks ago

Hamilton, Canada Carmen's Group Full time

If you have the desire to work as a team leader in an intimate environment, and enjoy romantic, beach front weddings while looking to join a team of champions we want to meet you

This is the perfect opportunity for someone who is looking for a role in the special events industry, enjoys customer service and, of course, weddings

**YOU WILL HAVE THE OPPORTUNITY TO**:

- Work alongside the Sales and Event Coordinator to determine the event requirements
- Get to know the guests and ensure guest satisfaction throughout meal service and event
- Ensure smooth and timely operations for The Lakeview’s on site events
- Maître’ D and serve events, being the point person for the guest of honor throughout the day
- Identify staffing needs, recruit and train new team members as needed; create weekly schedules for the service team members
- Participate in regular meetings to discuss current operations and upcoming events
- Help direct staff during events, including leading by example and demonstrating superior customer service skills
- Assist with venue upkeep by coordinating property maintenance and performing light housekeeping duties
- Make a difference in the lives of each and every one of our guests by directly contributing to their extraordinary experiences

**SERVICE MANAGER POSITION REQUIREMENTS**:

- 1-2 years supervisory experience in the hospitality/tourism industry is required
- Previous experience in event service is required, Maître’ D experience or Event Management experience preferred
- Post-secondary education in a related field is considered an asset
- A passion for special events
- Friendly, professional and customer service focused
- Excellent leadership, communication and organizational skills
- Ability to build rapport quickly with guests
- Able to work on a variable schedule including nights and weekends

**WHAT CAN WE OFFER?**
- Great Place to Work Certified
- Competitive Wage Package
- Wage premium for off-premise events
- Gratuity program
- Pay on demand
- Flexible work schedule
- Staff recognition, years of service rewards
- Group RRSP
- Wellbeing programs
- Participation in staff events
- Hotel discounts worldwide
- Restaurant discounts
- Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The C Hotel by Carmen’s, The Lakeview, The Hamilton Convention Centre, fig&lemon, and the Arlington Hotel & River's Edge Event Centre. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
- Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview._

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