Transcript Administrator
2 weeks ago
Transcript Administrator
About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
Come work with us
Job Summary
**A Brief Overview**
Reporting to the Manager, Student Services and Convocation, this position contributes to the day-to-day operations of the Office of the University Registrar. The incumbent will be responsible for completing daily transcript tasks and acting as telephone receptionist, providing support to the Service and Information Assistant, and assisting with distributing transcripts daily.
This position provides guidance and direction for students regarding general enquiries, financial aid, tuition/fees, registration, convocation, records, and income tax documents. This position provides transcript documentation. This position also receives payments and records transactions.
**Job Description**:
**What you will do**
- Provides guidance and direction for students regarding general inquiries, financial aid, tuition/fees, registration, convocation, records, income tax documents, and other related requests.
- Provides transcript documentation.
- Provides clerical support where needed throughout the department.
- Receives payments and records transactions electronically.
- Prepares, produces, and distributes student diplomas and attends all convocation ceremonies.
- Maintains sensitive electronic documents including diploma master files.
- Writes and maintains procedure manuals.
- Other duties as required in support of the department and/or unit.
**Required Education**
- Two-Year Community College Diploma.
**Required Experience**
- More than 1 year and up to and including 2 years of experience.
Consideration may be given to an equivalent combination of education and experience.
**Job Knowledge and Requirements**
- Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
- Provide information that requires technical or administrative explanation or interpretation.
- Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
- Manage own work effectively and follows through on commitments, using the available resources.
- May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
- Resolve recurring problems and situations using established procedure and guidelines.
- Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
- Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
- Acknowledge and respect diverse cultural traditions and beliefs.
- Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.
Employment Equity and Accessibility Statement
**Skills**
- Attention To Detail
- Communications
- Customer Service
- Data Entry
- PeopleSoft
**Reference**
- 291689
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