Front Desk Hotel Clerk

Work Term: Permanent
- Work Language: English
- Hours: 20 to 30 hours per week
- Education: No degree, certificate or diploma
- Experience: Experience an asset
**Work setting**:

- Hospitality industry
- Hotel, motel, resort
**Tasks**:

- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
- Perform opening and closing activities
- Perform reception and clerical duties
**Computer and technology knowledge**:

- Multi-line switchboard
- Word processing software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Attention to detail
**Personal suitability**:

- Client focus
- Dependability
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Other benefits**:

- Free parking available
- On-site amenities
- Team building opportunities
- Parking available