Customized Employment Specialist

Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a **Customized Employment Specialist** to join our team

**Salary**: $31.56 per hour, Grid 34, Step 2

**Status**: Full-Time, Permanent

**Hours of Work**: 36 Hours per week

**Location**:WorkBC Vancouver Midtown

**Internal Posting closing date**: July 11, 2025

**Your Role**:
As a Customized Employment Specialist for Open Door Group, you will provide Customized Employment to clients for our partner agency Pacific Community Resources Society, at their WorkBC Centre Midtown.

The **Customized Employment Specialist** is dedicated to supporting individuals who face significant challenges entering the traditional workforce. This role focuses on guiding clients with disabilities, complex needs or multiple barriers to successfully access and maintain community-based employment. By conducting comprehensive Discovery assessments, this role develops and implements individualized employment plans and collaborates with employers to carve or create unique work opportunities customized to a client’s ideal conditions of employment. This role is delivered out in the community using non-traditional employment approaches.

Customized Employment is an individualized and flexible approach that personalizes the relationship between job seekers and employers to benefit both parties. The Customized Employment Specialist supports clients through completion of the customized employment discovery process by interviewing and observing clients to identify their strengths, interests and employment barriers, obtaining required information from a variety of sources such as families and care providers. Based on the client Discovery and Employment Profile, the Customized Employment Specialist collaborates with employers to carve or create Customized Employment opportunities to align with the client's ideal conditions of employment or explores Self-Employment options, where most appropriate, to meet the client's unique needs and abilities.

Your day will be spent engaging with clients in their community, conducting Discovery Assessments to assess their skills, interests and preferences, providing job coaching on worksites, and collaborating with employers to negotiate job placements.

**Why Open Door Group?**

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.

Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.

Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

**What you bring to the position**:
Customized Employment Skills
- Ability to conduct comprehensive assessments, develop individualized service plans, and provide employment-related counselling and coaching.
- Knowledge of trauma-informed and motivational interviewing strategies and practices.
- Knowledge of employment barriers, job search strategies, and customized employment principles.

Communication and Interpersonal Skills
- Ability to foster positive relationships with individuals from diverse backgrounds, and with complex needs. Ability to observe, recognize, and respond appropriately to changes in clients.
- Ability to resolve conflicts diplomatically and maintain composure under pressure.
- Ability to write clear and comprehensive assessment reports, detailing findings and recommendations effectively.

Case Management Skills
- Ability to meet deadlines, manage a high-volume caseload, and work under pressure while maintaining quality, customer-centered service.
- Time management skills combined with ability to prioritize, strong organizational skills and attention to detail necessary.

**Key Qualifications**:

- Diploma in Social Sciences or a relevant discipline.
- Recent, related experience of two (2) years facilitating discovery assessments and providing customized employment services.
- Experience working with persons with complex needs (may include substance use, severe mental health conditions, complex disabilities or health issues or unstable housing).
- Experience maintaining written client records, with strong attention to detail and accuracy.

**Additional Qualifications**:

- Non-Violent Cri