Multi-business Operations Manager

**Company: Titan Group Holdings**
**Locations: Kingston, Gravenhurst/Bracebridge (with potential for remote + travel)**

**About Titan Group Holdings**
Titan Group Holdings is a diversified company operating across multiple industries, including property holding, property management, hospitality (hotel), and food service (restaurant). With locations in Kingston and Gravenhurst/Bracebridge, Titan Group Holdings oversees apartment buildings, a hotel, and a restaurant. We are committed to delivering the highest level of quality, service, and guest/resident satisfaction.

**Role Overview**

**Key Responsibilities**
- **Strategic Leadership**: Provide overall direction and leadership to the property management company, hotel, and restaurant, ensuring each entity meets its operational, financial, and customer satisfaction targets.
- **Operations & Process Optimization**: Develop and implement standardized processes, SOPs, and performance metrics across all business units to drive efficiency, consistency, and cost-savings.
- **Team Management**: Hire, train, mentor, and manage cross-functional teams (property management staff, hotel personnel, and restaurant employees). Set goals, monitor performance, and ensure accountability at all levels.
- **Financial Oversight**: Work closely with finance to create and manage budgets, review P&Ls, identify cost-savings, and enforce financial controls. Approve expenses within designated authority limits and provide regular financial reports to leadership.
- **Regulatory Compliance**: Ensure compliance with relevant municipal, provincial, and federal regulations in property management, hospitality, and food service.
- **Cross-Business Synergy**: Identify opportunities for collaboration and shared services across businesses (e.g., shared purchasing, maintenance, or marketing) to optimize resources and enhance overall profitability.
- **Quality Assurance & Customer Satisfaction**: Oversee the development and enforcement of quality standards in each business unit, driving positive tenant, guest, and diner experiences.
- **Stakeholder Communication**: Serve as the primary liaison between on-site managers and company leadership. Communicate operational performance, challenges, and strategic recommendations to the executive team.
- **Travel & On-Site Visits**: Conduct regular visits to Kingston and Gravenhurst/Bracebridge locations to monitor operations, build team rapport, and address any on-site challenges directly.

**Qualifications & Experience**
- **Education**: Bachelor’s degree in Business, Hospitality Management, or a related field (or equivalent experience).
- **Experience**: 5+ years of multi-unit or multi-business operations management, ideally in property management, hospitality, or retail sectors.
- **Leadership Skills**: Demonstrated success in leading, developing, and coaching diverse teams. Experience in remote team management is an asset.
- **Financial Acumen**: Proficiency in budgeting, financial reporting, cost analysis, and revenue optimization strategies.
- **Process Orientation**: Proven ability to design, implement, and manage standardized operational processes across multiple locations.
- **Tech-Savvy**: Comfortable using project management tools, remote collaboration software, and property/hotel/restaurant management systems.
- **Communication & Negotiation**: Excellent interpersonal, verbal, and written communication skills. Strong vendor management and negotiation abilities.
- **Travel**: Willingness to travel regularly to on-site locations in Kingston and Muskoka region (Gravenhurst/Bracebridge). A valid driver’s license is required.

**Why Join Titan Holding Group?**
- **Impact**: Play a key leadership role in shaping the operational success of a diverse portfolio of businesses.
- **Growth & Development**: Work in a dynamic environment with opportunities for professional growth and the chance to impact multiple industries.
- **Culture**: Join a supportive, forward-thinking leadership team that values collaboration, innovation, and continuous improvement.
- **Competitive Compensation**: We offer a competitive salary package, performance-based bonuses, and a comprehensive benefits plan.

Pay: From $70,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Kingston, ON K7K 4W3