Café Assistant Manager

1 day ago


Vancouver, Canada Boketto Dessert Cafe Full time

**Operations & Inventory Management**

**About us**

Boketto is a cozy dessert café where creativity meets quality. We take pride in our artisanal desserts, top-tier coffee, and exceptional customer service. We’re looking for an energetic full-time **Assistant Manager** to join our passionate team and grow with us.

Assistant Manager, Boketto

**Position**: Assistant Manager
**Status**: Full‑time (35-40 hrs/week)
**Location**: River District, South Vancouver, BC

Key Responsibilities:
**Team Leadership & Training**
- Recruit, onboard, and train new team members on café operations, drink prep, and customer‑service standards
- Conduct regular refreshers on menu updates, equipment use, and health & safety (FoodSafe)
- Mentor staff in latte art, bakery prep, and point‑of‑sale procedures

**Customer Service & Quality Assurance**
- Step in to resolve escalated guest concerns or complaints with empathy and professionalism
- Coach team on upselling, suggestive recommendations, and handling peak‑time pressures
- Maintain service consistency and quality during all shifts
- Track daily ingredient usage, monitor par levels, and place orders to approved suppliers
- Receive, inspect, and rotate deliveries—ensure FIFO compliance and minimize waste
- Assist with monthly inventory auditing and cost‑of‑goods‑sold reporting

**Barista & Baking Support**
- Fill in on barista duties: prepare matcha, specialty drinks, and operate café equipment
- Lead light baking and pastry prep: portion doughs, assemble madeleines, and support seasonal dessert builds
- Ensure all front‑ and back‑of‑house stations are clean, organized, and sanitized

**Opening & Closing Procedures**
- Execute daily opening/closing checklists: equipment warm‑up/down, cash reconciliation, security protocols
- Lockup duties and end‑of‑day reporting to the café manager/owner

**Requirements**:

- 2+ years of supervisory or lead experience in a Canadian café or quick‑service environment
- Strong barista skills (matcha focus preferred) and basic baking/pastry prep knowledge
- FoodSafe Level 1 (Level 2 an asset), WHMIS certification an asset
- Exceptional verbal and written English communication
- Proven customer‑service aptitude and conflict‑resolution skills
- Solid organizational abilities, basic math/Excel proficiency for inventory and reporting
- Availability 4-5 days/week, including weekends and occasional early mornings or evenings
- Passion for team development and a love of all things sweet and matcha

**What We Offer**
- Competitive salary + performance bonus opportunities
- Tips share and 20% staff discount on all menu items
- Free staff meals during shifts
- Ongoing training and career‑growth support
- A creative, collaborative team environment where your ideas matter

**How to Apply**

Pay: $22.00 per hour

Expected hours: 35 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC V5S 0E3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Barista experience: 2 years (required)
- Food Industry: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- FoodSafe Level 1 (required)

Work Location: In person


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