Field Service Leader(S)

Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, the BC Division of **Onyx-Fire Protection Services Inc. **is the place for you

**WHO ARE WE?**

Onyx-Fire is a proud Canadian based business, operating across the provinces of Eastern & Western Canada. We have provided 34 years of fire prevention services to a diverse range of valued clients. A modern company with old-fashioned values, we pride ourselves on being (and remaining) a trusted leader within the Fire Prevention industry. Our Western Canada division is rapidly expanding with the assembly of some of the best fire protection talent in BC (Community Fire Prevention, Pacific Coast Fire, and Vanco Fire Protection).

**THE OPPORTUNITY**:
We are eagerly looking for a few talented individuals to join our team as **Field Service Leaders**. As a Field Service Leader, you will utilize your excellent leadership foundations, technical know how, and communication skills to supervise, develop, and lead a group of Technicians. You will rely on and promote Onyx-Fire’s Core Values and best practices in all day-to-day tasks. Your focus is to ensure your team of Technicians operates as efficiently and effectively as possible by coaching, supporting and motivating your team.

**_ Responsibilities and Objectives of Field Service Leaders:_**
- Lead maintenance inspections, repairs and service calls at peak efficiency on Fire and Life Safety Equipment.
- Provide coaching and support colleagues on services being conducted.
- Identify training opportunities and areas for continuing professional development for your direct team.
- Ensure all technicians within your team are following and meeting all process expectations (eg. reporting, timesheets, and time-off request, vehicle maintenance etc).
- Act as the primary point of contact for any escalated issues, scheduling conflicts, technical problems within your team.
- Handle conflict resolution and any minor disciplinary actions relating to your technicians. Escalate when necessary to the Operations Field Service Manager.
- Pick up and drop off job equipment/material at warehouses and suppliers.
- Daily use of the organization’s workflow management software and support team with any software issues and/or questions.
- Communicate any new or updated organizational policies, procedures, and goals with your team.
- Conduct Performance Assessments for your team in collaboration with the Operation Field Service Manager. Focusing on constructive feedback and elevating performance of peers.
- Provide support to internal staff for any inquiries (technical, customer, scheduling etc.).
- Maintain a safe and healthy work environment.
- Adhere to and promote Onyx-Fire’s Core Values, standards, policies, procedures, and absolutes.
- Any additional duties as assigned.

**OUR IDEAL CANDIDATE**:
You are an enthusiastic individual seeking a career full of growth and believe in our core values; you prioritize customer satisfaction by creating connection and value empowering others. The successful applicant will contribute to a respectful, flexible, and upbeat team environment that values diversity and inclusion for all.
- Must have valid BC Driver’s License.
- CFAA considered an asset.
- Journeymen Sprinkler Fitting Ticket considered an asset.
- Excellent leadership and organizational skills.
- Existing knowledge or a desire to learn BC Fire Codes.
- Ability to lead & manage people in a positive and supportive team environment.
- Commitment to achieving and developing organizational goals and directives.
- Strong Conflict resolution skills.
- Organization skills and dedication to completing projects in a timely manner.
- High-level customer service skills.
- Available to work flexible hours, including evenings and weekends to meet customer needs, at employer’s request.

**WHAT’S IN IT FOR YOU?**
- Competitive Salary with incentive structures.
- On the job training and opportunity for company paid education.
- Career growth and advancement opportunities.
- A supportive and energetic work environment / family friendly culture.
- Company social events (BBQ's, sporting events, holiday parties etc.)
- Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability and vision care after three months.

**INTERESTED IN THE NEXT STEP TO JOIN US?**

If this opportunity sounds like the right fit for you, please submit your resume today.