Associate Dean, Operations

SAIT's School for Advanced Digital Technology (SADT) is committed to preparing our students to thrive in the borderless, global economy. We offer an exciting range of media and technology programs built on a foundation of applied, technology-immersed experiences and enhanced with work-integrated learning opportunities.
How do we make this happen? Through a committed school of experts focused on the values of excellence in learning and learners, partnerships and collaboration, and being flexible and forward thinking. SADT is SAIT's boldest transformation to date — designed with the future in mind and working closer with industry than ever. Join us as we strive to instigate a new world
The Opportunity
The Operations Associate Dean position reports to the Dean and will play a key role in achieving the operational priorities of the School for Advanced Digital Technology. The incumbent will work collaboratively with the leadership team, the manager of operations, faculty, staff and the SAIT community to continuously improve academic and operational processes to enhance overall effectiveness and success of the School of Advanced Digital Technology.
There are two Associate Dean positions in the school. This Associate Dean position will focus on operational excellence with responsibility to lead our operations team, optimizing systems and procedures, ensuring the smooth functioning of classroom resources, administrative processes, and structural support for the academic division. Both Associate Deans will work closely together to ensure alignment and coordination in realizing overall effectiveness and success in operational and academic excellence.
The Role
**Planning, Strategy and School Operational Leadership**:
Oversee the development, implementation, and optimization of systems and processes to support classroom needs, operational forms, quality metrics, and school structures.
Collaborate with the leadership team, manager of operations and stakeholders to develop and execute strategies for operational efficiency and school growth.
Collaborate with the leadership team, Manager of Operations, and stakeholders to develop and execute strategies for operational efficiency and school growth.
Drive the creation and maintenance of operational frameworks that support teaching and learning, industry engagement and resource allocation.
Provide leadership and direction to teams, fostering effective communication, mutual respect, and collaboration.
**Operational Excellence and Resource Management**:
Manage and support employees throughout the employment lifecycle, including hiring, training, mentoring, performance development, and offboarding, with a focus on operational excellence.
Oversee the development and implementation of systems for classroom scheduling, resource planning, and operational workflows to meet the needs of students and faculty.
Facilitate the efficient handling of administrative requirements, including forms, documentation, and reporting processes.
**Leadership and Collaboration**:
Support and coach team members and operational staff in adopting innovative operational practices to improve school effectiveness.
Build and maintain positive relationships to enhance employee engagement and learner satisfaction, promoting a culture of trust and collaboration.
Lead or contribute to committees and working groups focused on improving operational systems, policies, and processes in alignment with the school's priorities.
Work closely with the Manager of Operations to monitor and evaluate the effectiveness of school operations, making data-driven adjustments as needed.
**Quality Assurance and Problem Resolution**:
Implement and monitor quality assurance measures for operational processes, ensuring alignment with institutional standards and best practices.
Manage operational challenges and conflicts escalated beyond the Academic Chair level, fostering dialogue and implementing constructive solutions with appropriate follow-up actions.
Support academic and operational alignment by streamlining workflows and addressing challenges proactively to drive overall school success.

**Qualifications**:
**Minimum**:
Bachelor level credential in a related field
5+ years of experience in a leadership role is required with proven leadership ability
Experience with curriculum development and quality processes related to delivery of blended, f2f and online teaching/learning
A demonstrated ability to develop and maintain effective and engaging relationships with students, faculty, academic chairs, support staff, senior executives and industry representatives
Excellent communications, project management and customer relations skills, able to work independently, collaboratively, and in a team environment
Excellent change leadership, communication and influence, project management and customer relations
Experience working with collective agreements
**Preferred**:
Relevant Graduate degree(s)
Prior experience working at SAIT is an asse