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Analyst, Systems Technical Support

3 weeks ago

Gloucester, Canada R.J.R. Innovations, Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Help desk
- Telecommunications industry
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Internet
- MS Windows
- SQL
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Work under pressure
- Attention to detail
- Sitting
**Own tools/equipment**:

- Cellular phone
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player
**Screening questions**:

- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:

- Commission
**Long term benefits**:

- Group insurance benefits
- Life insurance
**Other benefits**:

- Learning/training paid by employer
- Team building opportunities
- Parking available