Manager, Home and Community Care

**Job Description**:
Home and Community Care Support Services South West is seeking a **Manager, Home and Community Care for our Chronic Community Portfolio**

Opportunity Summary:
As a member of the Home and Community Care Team, the Manager, Home and Community Care is responsible for managing daily operations to ensure that effective and efficient services are provided to patients and their families through the provision of care coordination services and long-term care home placement services. The Manager, Home and Community Care leads the delivery of client driven care services by building and maintaining relationships, with community and hospital stakeholders, contracted service providers, and other health systems partners. **This is a six-month temporary full-time opportunity.**

Currently operating remotely, with the launch of a “hybrid remote working model” anticipated later in the year, this opportunity is open to the following locations within the South West region: London, St. Thomas or Woodstock.

What will you do?
- Lead the delivery of Patient-Driven Care by building and maintaining relationships with community/hospital stakeholders, contracted service providers, and other health system partners.
- Ensure the effective delivery of patient care and operational support for a specialty/geographic area.
- Supervise the performance of the Care Coordination team and direct nursing team within a specialty/ geographic area, including determining and assigning workload, and coaching and providing guidance on handling care coordination issues.
- Analyze information from information systems/databases, service providers, patient reports, staff feedback, and industry trends and practices to formulate recommendations and provide input to planning processes for future programs, policies, and services.
- Be the first-level of management in a specialty/geographic area.
- Resolve problems and conflicts regarding clinical and interpersonal issues that require consideration of multiple sources of information.

What must you have?
- University Degree in Healthcare or Business Administration or combined education and experience.
- Minimum three (3) years of recent and relevant management experience in a unionized environment.
- Experience and knowledge of service delivery in a health care environment
- Specialized knowledge regarding specialty area(s) assigned - related policies and procedures, issues and challenges
- Experience in change management, project management, quality improvement
- Knowledge of direct care coordination models used in community health care organizations and a good knowledge of community resources (e.g., services and programs), and roles of health care professionals.
- Knowledge of the evolving role of HCCSSs, and the issues and priorities within the health care sector, and how these issues impact patient service delivery.
- Effective communication skills to maintain a range of contacts with health professionals within the community and strong collaboration skills to participate on projects and committees with colleagues across the organization or local community agencies.
- Ability to deal constructively with a variety of contentious/difficult situations, discuss sensitive information, and influence/persuade others to follow a recommended course of action.
- Strong coaching skills to provide instructions and guidance to staff with respect to activities, challenges and questions.
- Strong planning and organizing skills.
- Strong project and change management skills
- Valid Driver’s License and access to a vehicle; regular travel is required throughout the HCCSS SW boundaries and occasional travel outside the South West region.

What would give you an advantage?
- Ability to speak French or another second language.

Who we are:
Our organization is a recipient of the **2019 Canada’s Healthy Workplace Month Great Employers Award**, making it a recognized organization in supporting employee health and safety.

How do I apply?

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.