Account Manager

**Company Description**
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products.

We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

**What we offer**:

- Full time, permanent position
- A competitive annual base salary, vacation, benefits, and a RRSP matching program.
- The tools and support needed to be successful in your career and professional development.
- A dynamic & rewarding work environment that is also a lot of fun

Working with the sales team, the Account Manager is responsible for the administrative management of customer files. He/she is also responsible for developing and maintaining outstanding business relationships with new and existing customers. This position requires a dynamic, self-starter who is able to work closely with all company staff and departments, as well as with customers and suppliers.
- Manage the current accounts of representatives on the road;
- Add prices, validate products, analyze receipts, calculate formulas for pricing agreements;
- Assist in the creation of P&Ls and ensure account profitability follow-up using tools provided;
- Provide customer service, answer questions, handle complaints and prepare reports;
- Based on the agreements established by the representatives, he/she is responsible for keeping prices in the computer system and updating them according to market conditions;
- Help coordinate deliveries with suppliers and assist dispatchers with the delivery and pick-up of materials, equipment and containers, with the aim of ensuring that the customer receives good service;
- Keep abreast of competitive efforts targeting our accounts. Support representatives in creating strategies and actions to prevent account loss;
- Coordinate with administrative staff and sales team to ensure accurate and timely documentation of all purchasing transactions;
- Carry out special projects as required;
- Create and track purchase orders from CRM;
- Keep customer information up to date in our CRM;
- Other duties may apply.

**Qualifications**
- ** New university graduates welcome**:

- University degree or college diploma in business, sales or marketing;
- Professional experience in sales, marketing or customer service;
- Excellent Microsoft Office Suite skills;
- Superior customer service, communication and interpersonal skills;
- Excellent analytical skills;
- Some knowledge of metal alloy identification is helpful, but not required.

**Additional Information**
- Permanent, full-time, on-site job (80% in the office, 20% on the road)

American Iron & Metal and its subsidiaries is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, colour, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws.

Although we’d love to be able to speak with everyone that applies, due to the volume of applicants we receive and time constraints, only those selected to move forward will be contacted.