Customized Employment Specialist

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

**JOIN OUR TEAM**

We are looking for a motivated **Customized Employment Specialist** to join our WorkBC Delta and Cloverdale teams

**POSITION**: Customized Employment Specialist

**DEPARTMENT**: Employment, Language and Social Enterprise

**POSITION FUNCTION**:
Under the direction of the WorkBC Centre Customized Employment Coordinator, the Customized Employment Specialist is responsible for building lasting relationships with local employers, creating work experience opportunities that lead to long‐term sustainable employment opportunities for clients living with disabilities. The Customized Employment Specialist will work collaboratively with the WorkBC Client Services Team to support clients towards a successful job attachment outcome.

**MINIMUM QUALIFICATIONS**:

- Post-secondary degree, certificate or diploma in adult education, counselling, psychology, social work, adult learning, human services, or a combination of training and two or more years of experience in:

- Assessing complex client needs in specialized areas, such as physical limitations, developmental disabilities, mobility skills, and cognitive, social and emotional barriers;
- Interpreting clinical assessments; and
- Delivering customized employment, job coaching and job development services;
- Knowledge of the Employment Insurance Act, BC Employment and Assistance Program, and WorkBC Employment Program policies
- Driver’s license and access to reliable transportation with the ability to travel within Lower Mainland required
- Current and satisfactory Criminal Record Check required

**DESIRED SKILLS AND QUALIFICATIONS**:

- Excellent interpersonal verbal and written communication skills
- Strong group and one-on-one facilitation skills on employability and job search skills, and career exploration and development
- Experience providing customer service and resolving issues both in person and in a virtual service delivery environment
- Working knowledge of existing programs and services, community resources, and local labour market conditions
- Experience building partnerships with employers, community agencies and other stakeholders to facilitate client job placement
- Ability to work cooperatively in a team environment
- Strong organizational and time-management skills
- Proficient in Microsoft Office software such as Word, Excel, Access, Outlook, Teams, and Integrated Case Management system (ICM)
- Tactful, discreet, diplomatic, patient, flexible and possesses cultural sensitivity and excellent judgement in decision-making

**BONUS SKILLS/CERTIFICATIONS**:

- Career Development Practitioner certified will be considered an asset
- Proficiency in a second language will be considered an asset

**DUTIES OR RESPONSIBILITIES**:

- Understand the WorkBC program service policies and contractual obligations and understand the role of a Customized Employment Specialist plays in achieving the goals (I.e. KPMs and contractual outcomes).
- Work collaboratively with Specialized Employment Counsellors and Employment Skills Facilitators in understanding clients’ needs and occupational goals and implement strategies to secure employment
- Complete Discovery Profiles to outline various aspects of client’s support network, home life, interests, skills, and potential accommodations, via home visits and other methods
- Review and interpret specialized assessments to determine factors