Operations Coordinator

3 days ago

Ottawa, Canada Versaterm Full time

**Who We Are**

For over 40 years, Versaterm Public Safety has been at the forefront of public safety software, empowering agencies of all sizes with a comprehensive range of solutions spanning community engagement to case closure. We are dedicated to the success of our clients, marked by unwavering commitment to customer satisfaction, the development of innovative software solutions driven by cutting-edge technologies, and a team passionate about making a positive impact on those dedicated to serving their communities.

This is an exciting juncture for us, marked by substantial growth in sales and product installations across our public safety offerings. Join us as we continue to pioneer innovation, focusing on creative, seamless solutions that enable our clients to concentrate on the communities they serve.

This role is a 6-month contract, with a high likelihood of transitioning into a permanent role.

**The Role**

Versaterm is currently seeking an Operations Coordinator to join our team at our Ottawa office. The Operations Coordinator will play a pivotal role in supporting our operations team by facilitating documentation, enhancing sales communication, and contributing to the overall efficiency and effectiveness of our operations.

**What You'll Do**
- Collaborate with various teams to document and maintain standard operating procedures, ensuring clarity and consistency in processes.
- Assist in the organization and upkeep of a shared calendar or scheduling system to track important deadlines and events.
- Streamline and maintain a notification system to support the timely renewal of licenses, subscriptions, and other operational requirements.
- Aid in maintaining accurate and organized records of documentation related to operations.
- Assist with sales communication and follow-up to support the sales team in their efforts.
- Support the onboarding process for new employees by ensuring they have access to necessary resources and information.
- Work with team members to ensure employees are up to date on required certifications and clearances.
- Identify areas for process improvement and contribute to ongoing operational enhancements.
- Safeguard sensitive information and ensure proper access controls are maintained.
- Maintain physical and electronic records related to operations.

**What You'll Bring**
- Three to five years of administrative or related experience.
- Active Reliability Clearance
- Exceptional organizational skills, with the ability to follow established procedures.
- Strong attention to detail and a commitment to accuracy.
- Effective communication skills, both written and verbal.
- The ability to build positive relationships with colleagues and partners.
- Proactive and self-directed, capable of working independently and within a team.
- A focus on efficiency and the ability to manage time and tasks effectively.
- Experience in document management and record-keeping is a plus.
- A collaborative and adaptable mindset to support various aspects of operations.

**Equal Opportunity

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