Front of House Manager

3 days ago

Innisfail, Canada Field & Forge Brewing Co Full time

Field and Forge Brewing Co., located in Innisfail, has a fantastic opportunity for an Individual pursuing a Management role in the Front of House. This position will play a very important role in the success of the restaurant by working with the Head Chef with a commitment to providing exceptional service.

You can expect to be working in a dynamic and creative environment. See customer reviews below:

- “I went there three times in two days. Love the space and atmosphere. Menu is excellent. Beers are fantastic.”_
- “Good selection of quality beer. Great atmosphere. Service was excellent as usual.”_
- “One of the coolest Brewery experiences I have had to date Food - delicious. Servers - fantastic. Atmosphere - incredible_

**Successful Traits**
- A dynamic leader with strong organizational skills and a passion for the hospitality industry
- Ability to mentor to the highest level of service to guests and leadership and guidance to the service staff
- Ability to work calmly and efficiently under pressure
- Be respectful towards and supportive of colleagues
- Have a strong sense of team spirit and understanding of great customer service
- Be able to trouble shoot situations with excellent problem-solving capabilities
- Ability to lead discussions and work with the serving staff members to create a conducive working environment

**Responsibilities**:

- Consistently offer professional, friendly, and engaging service to provide memorable dining experiences, exceeding our guests’ expectations
- Have full knowledge of all menu items
- Lead and manage all front of house staff
- Serve, clear, and re-set tables, as required
- Assist servers with serving guests
- Maintain a clean and presentable restaurant
- Maintain restaurants revenue, profitability, and quality goals
- Respond efficiently and accurately to customer complaints
- Organize and schedule shifts to ensure floor is always sufficiently staffed
- Appraise staff performance and provide feedback/corrective action
- Train new employees
- Implement policies and protocols that will improve restaurant operations
- Manage inventory of beverages, and assist with inventory controls, as required
- Manage the Merchandise program
- Coordinate reservations, large functions, and special events
- Prepare forecasts for future promotions/beer inventory
- Assist in coordinating between the chef and the customers/clients
- Community relations
- All other duties as required

**Qualifications**:

- Previous food and beverage leadership experience is an asset
- Knowledge of beverages and craft beer
- Knowledge of Point-of-Sale Systems
- Ability to work in a fast-paced working environment
- Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and servers
- Good understanding of safe work practices

**Benefits**:

- Great Pay
- Discounts on Food & Beverages
- Health Benefits available on date of hire

**Hours of Work**:
The hours of work for this position will vary depending on organizational requirements, but will include shifts for evenings, weekends and holidays.

Pay: $23.00-$25.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

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