Retail Operations Manager

**Job Title**:
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**Retail Sales Manager***

**Who we are**:

- Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._

**What you can expect**:

- The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
- To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
- An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

**What you get**:
Comprehensive onboarding and training from day one. In-house expertise

Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

- Comprehensive extended health care plans for full-time Team Members
- Company-Paid Life and AD&D Insurance
- A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future.
- Paid time off from work for leisure or other hobbies
- A range of mental health services to assist you in managing daily life.

**What you’ll be working on**:
Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation. The Retail Sales Manager is guided by the Savers Vision and Core Values. Reports to the Store Manager.

**Store Performance**
- Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
- Continually monitors and sets the pace of work.
- Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.
- Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.
- Leads the generation of new Super Savers Club membership.
- Prioritizes and directs team member activity.

**Leadership and Development**
- Leads, directs, and supervises the work of supervisor(s) and retail sales floor team members.
- Plans staffing needs and coordinates recruitment, selection, and training.
- Regularly interacts, trains, coaches, and counsels the supervisors and team members. Provides recognition and candid feedback. Addresses complaints and solves issues.
- Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.
- Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures.
- In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager.

**Retail and CDC Operations**
- Schedules supervisors and team members for cash register, self-checkout, sales floor, to meet customer/donor demand.
- Continuously assesses the sales floor and donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work.
- Informs team members of operating plan targets and progress against targets. - Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.
- Identifies sub-standard departments &/or categories and takes action for resolution.
- Accountable for determining appropriate space-to-sales for departments and categories using the CatMax tool and adjusting linear footage accordingly, in conjunction with the Store Manager, to maximize sales.
- Receives and responds to customer questions, requests, and complaints.
- Processes exchanges, special customer needs, and team member purchases as needed.
- Leverages Voice of Customer Program to improve customer / donor satisfaction.
- Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations.
- Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.
- Implements the set-up of sales and marketing promotions & programs.

**Safety, Loss Prevention & Cash/Tender Control**
- Mai