Director, Strategic Program Implementation

**Position Summary**

The Director of Strategic Program Implementation is responsible for the operational oversight and execution of high-impact programs at Touchstone Institute, beginning with Practice Ready Ontario. This role is central to driving delivery against ambitious targets by integrating clinical, regulatory, financial, and technological perspectives. With deep expertise in healthcare systems, agile project management, and technology implementation, the Director ensures that programs are executed with precision, innovation, and strategic alignment.

**Key Accountabilities**

**Program Execution & Operational Oversight**
- Develop and manage detailed operational plans, timelines, and performance metrics to ensure program goals are met on time and within scope.
- Establish standard operating procedures and program playbook to ensure consistent implementation.
- Monitor and optimize daily operations, ensuring compliance with clinical, regulatory, and contractual requirements.
- Use data to inform decision-making and drive continuous improvement.

**Technology Leadership**
- Serve as the Technology Business Lead for program implementation, translating operational needs into business requirements and collaborating with IT to ensure alignment with product roadmaps.
- Champion the use of cutting-edge technologies to enhance program delivery, including automation, data platforms, and digital tools.
- Ensure data integrity and timely reporting to funders, executives, and external stakeholders.

**Cross-Functional Facilitation**
- Act as a key facilitator across the organization, bringing together clinical experts, regulatory advisors, IT, finance, and planning teams to drive coordinated execution.
- Lead cross-departmental working groups and ensure alignment of priorities, resources, and timelines.
- Translate strategic goals into actionable plans that reflect the input and expertise of diverse stakeholders.

**Agile Project Management**
- Establish sprint cycles, stand-ups, and retrospectives to maintain momentum and transparency across teams.
- Continuously evaluate and refine processes to improve speed, quality, and stakeholder satisfaction.

**General Accountabilities**
- **Strategic planning**:

- Actively contributes to strategic planning for the organization to ensure effective achievement of strategic direction/goals, including the strategic plan, annual business and operating plans.
- **Business Planning** - Works with the management team on the development and implementation of long-term goals, initiatives and objectives to achieve the successful outcome of the program and to support the strategic direction of the organization.
- **Collaboration** - Works collaboratively across all programs, projects and initiatives to elevate the achievement and performance of the organization.
- **Program Leadership**:

- Oversees program-specific contracts as required for internal and external supports and collaborations (government, educators, regulators, etc.). Works with project funders and stakeholders to outline scope, goals, deliverables, required resources, budgets and timing.

**Operations**
- **Team Leadership** - Manages a team (recruiting, coaching, performance management) and ensures appropriate resources are engaged to deliver against annual and long-term plans. Engages additional staff/consultants for appropriate program activities using established management practices
- **Financial management**:

- Ensures that program activities adhere to corporate policies and procedures, including financial, procurement and human resources policies. Ensures the program operates within the approved budget and that projects are managed according to established accounting policies and procedures. Oversees and manages contracts as required, including with government, educators, regulators, etc.

**Position Requirements**

**Knowledge**
- In-depth understanding of Ontario’s healthcare system and regulatory environment
- Expertise in Agile project management and program delivery
- Strong knowledge of technology implementation and digital transformation in healthcare
- Familiarity with assessment and licensure pathways for internationally educated professionals

**Skills**
- Strategic planning and operational execution
- Technology translation and implementation
- Cross-functional facilitation and stakeholder engagement
- Data-driven decision-making and performance tracking
- Risk identification and mitigation

**Abilities**
- Lead complex, multi-stakeholder initiatives with precision and agility
- Build consensus and drive collaboration across clinical, regulatory, and technical domains
- Adapt to evolving priorities and deliver results under pressure
- Communicate effectively with internal and external audiences

**Qualifications**
- Advanced degree in a relevant field (e.g., health administration, public policy, technology management)
- Project Management Professional (PMP®) and/or Agile Project Management cert