Warranty/ Tower/ Billing

2 weeks ago

Richmond, Canada Cam Clark Ford Richmond Full time

_**An excellent opportunity with a quickly growing, dynamic business **_

The Cam Clark Auto Group is seeking a results-oriented **Warranty/ Tower/ Billing **for our Cam Clark Ford, in Richmond BC location.

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well

In the position of **Warranty/ Tower/ Billing**, reporting to the Service Manager, you will be responsible for the efficiency, productivity, and profitability of the parts department operations.

**You will be accountable for**:

- Processing warranty claims promptly, reviewing and adjusting returns, and tracking each claim until its final resolution.
- Process warranty claims promptly, review and adjust returns, and track each claim until final resolution.
- Manage technician bookings based on vehicle service history, and communicate adjustments to department management.
- Maintain records of all submitted, returned, rejected, or paid claims.
- Stay updated on warranty company policies and procedures, identify exceptional cases, complete required documents, and follow up on special agreements with manufacturers.
- Ensure timely closure of repair orders, refund customers as necessary, and fulfill all warranty process aspects within audit requirements.
- Review claims exceeding manufacturer time frames, process and authorize transit claims, and track warranty parts.
- Prepare and provide accurate and timely claim status reports to the Service Manager.
- Monitor the use of special warranty programs, and distribute campaigns, product recalls, and bulletins via the dealer/manufacturer communications portal.
- Review and process incoming work orders and job assignments, assign repairs to appropriate technicians, and track progress.
- Provide exceptional customer service by maintaining open communication, addressing customer concerns, and keeping them updated on vehicle repair progress.
- Act as the critical link between customers and the shop, listening to their concerns, assessing their needs, and providing updates on repair progress.
- Prepare invoices and collect payments from customers for services rendered, maintain customer records, and enter data into the company's customer database.
- Perform other duties as assigned

**To be successful in this role, you must have**:

- Previous experience in a dealership is a must.
- A valid driver’s license and clean driver’s abstract.
- Attention to detail, prioritization skills, and time management.
- Computer proficiency skills.
- Experience with PBS is an asset.

We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- automotive dealership: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Richmond, BC V6V 2C1 (required)

Work Location: In person

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