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Business Systems Analyst

2 weeks ago

Hamilton, Canada McMaster University Full time

**Regular/Temporary**
- Regular

**Job Title**
- BUSINESS SYSTEMS ANALYST (II)

**Job ID**
- 72442

**Location**
- Downtown Centre

**Open Date**
- 10/16/2025

**Job Type**
- Continuing

**Close Date**
- 10/31/2025

**Employee Group**
- Unifor Unit 1, Staff

**Favorite Job**

**Department**
- Financial Systems Support

**Salary Grade/Band**
- Grade 9

**Salary Range**
- $30.84 - $47.65 (hourly)

**Hours per Week**
- 35

**Posting Details**

**Schedule**
- Monday-Friday, 8:30am-4:30pm

**Education Level**
- Bachelor's degree in Computer Science, Business, or a related field of study

**Career Level**

Requires 3 years of relevent experience

JD0628

The anticipated start date is December 1st 2025.

**Unit Description**:
The Financial Systems Support department provides functional production support and maintenance for the financial Mosaic (PeopleSoft) modules (Purchasing, Accounts Payable, Travel & Expense, Billing, Accounts Receivable, Banking, General Ledger, Commitment Control, E‐procurement(MacBuy), Workflow and Project Costing). The department ensures the system is stable and that issues are corrected in a timely manner, providing essential end user support.

The department is responsible for providing reconciliations and correction of data errors of sub modules and other systems (HR, Campus, Budgeting, Business Intelligence, other interfaces) to GL to ensure data integrity and reliability for both internal and external reporting. The department works in conjunction with UTS on issue resolution as well as regular system upgrades and system improvements. Financial report development, improvements and maintenance is also led by this department.

This position reports to the Business Systems Specialist.

**Job Summary**:
The Business Systems Analyst (II) acts as a technical and consulting resource for moderately complex issues related to various University departments and units with respect to the implementation and maintenance of information technology systems. Supports the University's academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for components of medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in support of those operations. Works under general supervision and uses discretion to resolve various problems and inquiries. Specific instruction is usually given and work is reviewed at frequent milestones.

**Purpose and Key Functions**:

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Conduct gap analyses.
- Ensure that projects meet specified functionality requirements.
- Perform advanced levels of analysis, problem solving and research skills to formulate solutions to complex business needs.
- Perform the functional analysis for production support activities and advise business users in the analysis of less complex issues.
- Work with project stakeholders to understand project scope and create test documents.
- Manage all phases of testing including, but not limited to, system, integration, acceptance, regression, and performance.
- Document system functionality, particularly related to new enhancements.
- Develop and maintain information technology process flow, methodology, and control documentation.
- Assist with the development of project proposals and estimates.
- Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.
- Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
- Provide Level III post implementation support to users regarding functional issues.
- Work with the development team to determine technical approaches and technical risks for project testing.
- Develop requirement specifications according to standard templates, using natural language.
- Work closely with testing team members to ensure that requirements are testable.
- Prepare and assist other testers with the creation of test cases.
- Identify and manage defects identified during all phases of a project.
- Review test cases created by testing team members to ensure that the test cases adequately define the business processes.
- Resolve problems in the test, production implementation, and post-implementation phases in coordination with other technical and b