Assistant Program Manager

As Assistant Program Manager, you will report directly to the Program Manager and support the day-to-day operations and administration of two residential care programs in Inuvik, NWT.

**Responsibilities**:
While not a comprehensive list, primary responsibilities will include:

- Act as a role model amongst the team
- Support the recruitment and selection process for staff positions
- Assist in preparing staff schedules and reviewing payroll
- Be involved in the lives of the clients as an active participant, role model and advocate
- Ensure protocols are being followed by the team
- Perform and monitor daily reporting
- Ensure regular implementation of structured recreational and leisure time activities
- Create and maintain community and cultural connections
- Communicate regularly with the head office to discuss status of clients and program
- Provide an overview of the program to new clients and their families
- Assist in the facilitation of training and professional development opportunities to enhance staff’s professional capacity
- Participate in rotating on-call support schedule
- Take on Acting Program Manager duties when PM is away from program or on vacation

**Skills & Abilities**:
Your current/former colleagues would describe you as having the following skills and abilities:

- Strong people management and supervision skills
- Resilient and independent with a good-natured approach to life
- Strong organizational and administrative skills
- Strong time management skills and strategic thinking ability
- Effective and supportive communication skills
- Experienced in case management and crisis de-escalation
- Creative and great problem-solver
- Experienced in human services documentation and reporting standards
- Demonstrated ability to create and facilitate activities and programming
- Able to use technology in support of learning and delivery of program services
- The ability to ensure client confidentiality and maintain a non-judgmental approach
- Knowledge of Inuvailuit and Gwich’in culture is an asset
- An understanding of the intergenerational and gendered impacts of residential schooling
- Ability to participate as a member of a multidisciplinary, integrated team environment
- Ability to function effectively and maintain clear boundaries in a residential treatment environment serving clients with complex needs

**Qualifications**
- Two (2) years’ experience in a supervisory capacity in a complex care or human services environment
- Completion of a degree or diploma in a health care or human services or related discipline
- Valid NVCI, CPR, First Aid, ASIST, WHMIS, Food Handler’s certification, and restriction-free Driver’s license

**Employment Specifics**
- 40 hours per week
- Rotational on-call support
- Health benefits plan

**More About Us**

Shift is a specialized care agency, founded in 2011. Our team manages complex care facilities for adults and youth in some of Canada’s most remote locations. With a focus on helping people discover their greatness, we blend cultural and on-the-land opportunities with experiential learning and trauma-informed care.

**Salary**: $48.00 per hour

**Benefits**:

- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekend availability

Ability to commute/relocate:

- Inuvik, NT: reliably commute or plan to relocate before starting work (required)

Work Location: In person