Customer Experience Team Member

2 weeks ago

Hamilton, Canada Michaels of Canada, ULC. Full time

Store - TOR-HAMILTON/BARTON, ON

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Help customers shop, locate products, and provide them with solutions
Provide a fast and friendly checkout experience; execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Cross trained in Custom Framing selling and production
Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires
Retail and/or customer service experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

  • Team Member

    2 weeks ago

    Hamilton, Canada Mr. Puffs Full time

    **Job Summary** We are seeking enthusiastic and dedicated Team Members to join our dynamic team in a fast-paced food service environment. As a Team Member, you will play a crucial role in delivering exceptional customer service while ensuring the highest standards of food safety and quality. You will be responsible for assisting customers, preparing food...

  • Team Member

    7 hours ago

    Hamilton, Canada Mr. Puffs Full time

    **Job Summary** We are seeking enthusiastic and dedicated Team Members to join our dynamic team in a fast-paced food service environment. As a Team Member, you will play a crucial role in delivering exceptional customer service while ensuring the highest standards of food safety and quality. You will be responsible for assisting customers, preparing food...

  • Team Member

    1 week ago

    Hamilton, Canada Tim Hortons | Tercas Ltd. Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team...

  • Team Member

    2 weeks ago

    Hamilton, Canada KFC Canada - Soul Foods Group Full time

    **Location: 580 Mohawk Road West, Hamilton, Ontario** As a Team Member, you could be the smiling face that greets and serves customers and/or cook our famous Original Recipe Chicken. Our team members are the face of the business, and nothing says ‘welcome’ like a smile! We are looking for Team Members who want to learn a variety of areas in the...

  • Team Member

    1 week ago

    Hamilton, Canada KFC Canada - Soul Foods Group Full time

    **Location: 119 Osler Drive, Hamilton, Ontario** As a Team Member, you could be the smiling face that greets and serves customers and/or cook our famous Original Recipe Chicken. Our team members are the face of the business, and nothing says ‘welcome’ like a smile! We are looking for Team Members who want to learn a variety of areas in the restaurant,...

  • Customer Experience Team Leader

    1 week ago

    Hamilton, Canada Boldrimpact Full time

    A leading client experience company in Ontario is seeking a Team Captain to lead and inspire Customer Advocates. This role involves ensuring high-quality service, coaching team members, and fostering a culture of empathy and continuous improvement. The ideal candidate will have a Bachelor's degree, 3+ years in customer-facing roles, and strong analytical and...

  • Customer Experience Team Leader

    5 days ago

    Hamilton, Canada Boldrimpact Full time

    A leading client experience company in Ontario is seeking a Team Captain to lead and inspire Customer Advocates. This role involves ensuring high-quality service, coaching team members, and fostering a culture of empathy and continuous improvement. The ideal candidate will have a Bachelor's degree, 3+ years in customer-facing roles, and strong analytical and...

  • Team Member

    2 days ago

    Hamilton, Canada Tim Hortons | Lil' Henry Corporation Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team...

  • Team Member/Customer Service

    7 days ago

    Hamilton, Ontario, Canada Tim Hortons Full time

    As a team member your top priority is guest satisfaction. Whether you are the very first person our guests encounter or producing quality finished bakery items that our guests come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member...

  • Team Member

    1 week ago

    Hamilton, Canada Tim Hortons | 1775282 Ont Ltd Full time

    As a Team Member at Tim Hortons, your top priority is guest satisfaction! Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team...